Customer Service Specialist: Supply Chain

JOB DESCRIPTION:

Join Our Team as a Customer Service Specialist in Supply Chain

Location: Breda, Netherlands 

About Our Diabetes Care Division: 

At Abbott, we believe in the power of health. For over 135 years, we've been helping people reach their potential because better health allows individuals and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create innovative solutions across the spectrum of health, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most revolutionary technologies in healthcare, helping people live their best lives through better health. 

The Opportunity 

We’re looking for a proactive and detail-oriented Customer Service Specialist to join our dynamic Global Supply Chain team. Based in Breda, you will support management of supply flow across the network ensuring it meets regulatory, commercial and customer needs whilst optimising resources. Acting as part of a wider team, you’ll coordinate team projects, collaborate with various stakeholders, strategize and plan deployment of ADC products from manufacturing sites and distribution centers to affiliates, supporting both operational excellence and strategic initiatives. 

What You’ll Do 

• Support supply/demand planning and deployment activities across regions 

• Monitor and resolve issues related to order fulfilment, backorders, and inventory allocation 

• Optimise supply and inventory parameters to support on-market labelling changes, new product introductions, and regulatory requirements 

• Collaborate with global partners to align processes and drive supply chain efficiency 

• Manage and maintain accurate order data in our ERP systems 

• Generate essential reports and communication to stakeholders 

• Coordinate data driven decisions and implement solutions to fulfil customer requirements 

• Initiate continuous improvement projects to optimise supply chain processes 

• Ensure compliance with internal SOPs, quality systems, and regulatory standards 

• Maintain audit-ready documentation and contribute to continuous improvement initiatives 

• Uphold EHS standards and complete all required training in a timely manner 

What We’re Looking For 

• English speaking, with relevant business qualification or equivalent experience 

• Experience in a supply chain, operations, or manufacturing environment—ideally within a global, fast-paced setting rober 

• Strong literacy, numeracy, data-driven decision making and analytical skills 

• Proficiency in MS Office and ERP/CRM systems 

• Excellent communication, proactive pr