Senior Service Development Engineer

Additional Location(s):  N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.           

About The Role:

At Boston Scientific, the Senior Service Development Engineer will provide service support and leadership for Boston Scientific capital equipment offerings and associated support infrastructure. You will interface with product design, product manufacturing, and marketing groups both internal and external to the company to assure product supportability, serviceability, and reliability. As the subject matter expert, aid Capital Equipment process owners in the development of programs that are global in nature and meet the requirements of the project. Develop and implement end of life programs for Boston Scientific capital equipment. Provide project management leadership to establish and implement service support infrastructure for new and updated capital equipment offering.

 

Your Responsibilities Will Include:

• Fully support the Quality Policy by building quality into all aspects of the incumbent's work and by maintaining compliance to all quality requirements (including but not limited to being current on all training requirements for the incumbent's position and documenting that training).
• Project core team member representing service for assigned products.
• Interface with design engineers to identify and implement problem resolution.
• Provide product servicing requirements analysis for design input.
• Assure the design for service - Field and depot serviceability and repairability.
• Develop and implement service plan and requirements documentation.
• Manage escalation and resolution of extremely complex and unique field issues.
• Provide support for product changes throughout product life cycle.
• Working with a cross function team, support the development of: Training requirements, documentation, and support processes; Training assistance and delivery;
  • Field service support documentation; Service tools for in-house and field-based support; Technical Support requirements, tools, and training.
  • Call Center processes and information systems; Processes and designs for the proposed service models.

Required Qualifications:

• Bachelor’s degree in Electrical Engineering, Biomedical Engineering or related field. 
• At least 5 years of experience with a bachelor’s degree or 3 years of experience with a master’s degree. 
  • Technical service experience supporting Capital Equipment or Capital Equipment Engineering, R&D, or related fields.
• Project Management experience.
• Experience developing and delivering technical product training
• Experience successfully driving product and process improvements.
• Must be willing to travel in US and OUS up to 20% of the time.

Preferred Qualifications:

• Field engineering experience.
• Formal training in Six Sigma, LEAN and Project Management is an advantage.
• Technical Service experience supporting Capital Equipment in the Medical Device industry.

 

 

 

Requisition ID: 603393 

Minimum Salary: $ 82600 

Maximum Salary: $ 156900 

 

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

 

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

 

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility an