Sr. Associate, Quality Assurance

WHO ARE WE?

We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, SmartyPants. This position's home company is OLLY.​

THE ROLE: SR. ASSOCIATE, QUALITY ASSURANCE 

The Sr. Associate, Quality Assurance is responsible for supporting and strengthening OLLY’s quality systems across finished goods, suppliers, co‑manufacturers, co‑packers, and internal cross‑functional partners. This role provides hands‑on quality oversight for documentation, change controls, deviations, product release support, quality records, and day‑to‑day GMP compliance activities. 

This position is designed for a proactive, detail‑oriented quality professional who can work independently, apply sound risk‑based judgment, identify and appropriately escalate compliance concerns, and help drive continuous improvement as OLLY scales. The ideal candidate brings strong attention to detail, practical GMP experience, and the ability to partner effectively with Operations, Supply Chain, R&D, Regulatory Affairs, Supplier Quality, and external manufacturing partners. 

 KEY RESPONSIBILITIES  

Quality Systems & GMP Documentation 

• Manage the routing, review, approval, issuance, and periodic updates of GMP‑controlled documents, including SOPs, work instructions, forms, quality manuals, and supporting records. 
• Author, revise, and review quality documentation to ensure alignment with OLLY requirements, applicable regulations, and current business processes. 
• Support document control practices to maintain accurate, inspection‑ready records and ensure appropriate version control, traceability, and retention. 
• Identify opportunities to simplify, strengthen, and standardize quality processes while maintaining compliance with internal and regulatory expectations. 

Change Control, Deviations & CAPA Support 

• Facilitate change control records from initiation through implementation, including impact assessment, cross‑functional review, approval tracking, and closure verification. 
• Create, review, and/or approve deviations and quality events, as needed, to support daily operations and ensure timely documentation of nonconformances. 
• Partner with internal stakeholders and external manufacturing partners to support root cause analysis, corrective and preventive actions (CAPA), and effectiveness checks. 
• Track quality events and trends to help identify recurring issues, compliance risks, and opportunities for CAPA or process improvement. 

Supplier, Co‑Manufacturer & Product Quality Support 

• Support quality oversight of suppliers, co‑manufacturers, and co‑packers to ensure products and materials meet OLLY specifications, GMP requirements, and quality expectations. 
• Review and support disposition of inventory by confirming COAs against approved specifications and ensuring holds, releases, and inventory status updates are accurately reflected in the ERP system. 
• Coordinate material disposition forms, quality holds, releases, and related documentation with Operations, Supply Chain, Supplier Quality, and external partners. 
• Maintain and update finished‑goods QA manuals, packaging instructions, and other product‑specific quality documents. 
• Support complaint investigations in partnership with Supplier Quality and cross‑functional teams, including documentation review, trend monitoring, and escalation of potential product quality issues. 

Operational Quality Execution 

• Support daily quality operations to ensure timely execution of QA deliverables for product release, documentation, samples, quality records, and certification programs. 
• Assist with the collection, review, organization, and maintenance of d