Medical Assistant/Clinical Service Specialist, Full Time - Klein, TX

VIVO Infusion

Medical Assistant/Clinical Service Specialist

Klein, TX

Vivo Infusion Medical Assistant/Clinical Service Specialist

In this position, you will play a crucial role in our clinical operations by providing essential support to our medical team, patients, and the infusion center! As a Medical Assistant, you will be responsible for welcoming patients, assisting medical staff, and delivering safe, compassionate care in accordance with all external and internal guidelines and regulations.

We are looking for a Medical Assistant with prior administrative experience, strong initiative, and the ability to work independently.

Prior to facility opening training will be at the Spring or Katy clinics. Training Reimbursement includes Mileage to training.

Compensation:

• Pay Range: $20.00 - $22.00 / hr

• Bonus Plan Target: 5% Annually (Based on performance)

• Private Equity for the Greater Good-Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision

  • Option for HSA w/ Employer Contribution

• 401K with Match up to 4%

• PTO: Accrual 4+ weeks/YR

• Wellness Reimbursement Program

• Employee Referral Bonus

• Tuition Assistance Program

• Employee Assistance Program

• Short & long-term disability

• & More

Employment Type, Schedule, FLSA Status:

• Full Time

• Position Schedule: Monday-Friday | 8:00am- 5:00pm

• FLSA Status: Non-Exempt

Primary work location: 16116 Stuebner Airline Road, STE 26 Spring, TX 77379

Training Locations:

24345 Gosling, STE 130 Spring, TX 77389

1318 Pin Oak RD Katy, TX 77494

Reports to: Clinical Operations Manager

Primary responsibilities:

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Secondary responsibilities:

• Assist with proper handling and storage of hazardous materials.
• Maintain confidentiality of all company and patient records. Adhere to HIPPA.
• Communicates schedule changes to the team and assists with rescheduling patients.
• Manages incoming mail and deliveries.

Qualifications:

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration
• CPR/BLS
• 6 months of clinical experience
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• Self-motivated with the ability to work independently as needed.
• Must possess outstanding communication and interpersonal skills with ability to communicate professionally and effectively with other staff members, patients and physicians.
• Must possess computer skills for electronic recordkeeping.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

To perform t