Regional Director - Residences, CALA

JOB SUMMARY

The Regional Director of Residences (RDOR) provides professional management and above property oversight for multiple Ritz-Carlton Residences and is regionally based, usually aligning with VP of Operations Field Support.  Oversight is pursuant to the Management Agreement and company brand standards. The RDOR verifies compliance with federal and state statutes and standard operating procedures.  They will use expert knowledge to facilitate decisions in association governance, finance and accounting, property management and owner and employee engagement. The RDOR has development responsibilities in addition to managing open projects. 

 

CANDIDATE PROFILE

Education and Experience

•      4-year bachelor's degree in Business Administration, Hotel or Property Management, or related major; or 6 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, property management, real estate or related professional area. 

 

Preferred:

• Property Management license (CMCA, AMS, IREM, CAM) and/or any other local property management certifications necessary for the job is desired.

The position will based at the CALA Continent Office in Plantation, FL or the Mexico Regional Office.

Position requires at least 50% travel to the properties.

Spanish language required. 

 

CORE WORK ACTIVITIES

 

Managing Property Operations

• Maintains complete knowledge of and compliance with all company policy and procedures (e.g., holiday funds, gifts, and residential acknowledgments).
• Continuously identifies and corrects building and service defects.  Creates innovative solutions for improvement. 
• Verifies compliance and timely completion of all self-audits, reports or documents for any inconsistencies or non-compliant items.  Addresses any low performing sites by reviewing the action plans and documented follow-up.
• Provides input on all aspects of residential brand standards, heart of the house design, standard operating processes, safety programs, and implementation of labor management systems. 
• Communicates company or brand updates to responsibility area in a timely manner.
• Facilitates consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection through the creation of above property audits and site visits. 
• Maintains awareness of the physical plant(s) with attention to protection of the asset and plans to increase its value through superior care. 
• Verifies compliance with company approved property management software.

Managing Profitability

• Partners with the Vice President of Operations Field Support and Regional Vice Presidents, in the creation of key residential initiatives that focus on product quality, financial results and that are aligned with the company’s strategic plan.
• Reviews and approve annual budgets.
• Assists in identifying any potential cash flow issues or concerns and communicate accordingly to the Board Presidents

Managing Relationships with Property Stakeholders

• Represents Marriott International above property leadership by attending Annual Meetings as needed.  Be prepared for all meetings with a company update as requested by the Board of Directors.  Acts as a point of escalation for the Directors of Residences in the assigned region.
• Performs property visits for each site followed by the distribution of a property site visit report to the GM or the VP.
• Guides leadership on the appropriate method of communication for non-compliant residents related to property rules and regulations.  Acts as a point of escalation for the Directors of Residences.
• Leads the sites through the Business Priority Matrix goal setting process and approves annual goals.
• Guides leadership on the appropriate way to handle documentation served by a process server (e.g., subpoenas, law enforcement).
• Participates in the action planning process for the Owner Engagement Survey and Employee Engagement Survey and approves the final plan.
• Handles owner, tenant and board complaints. Acts as a point of escalation for the Directors of Residences.

Managing and Conducting Human Resources Activities

• Participates in the interviewing and hiring of residential leadership positions.
• Assists the Hotel GM’s in sourcing and placing world class residential talent.  Create a talent bank for potential leaders.
• Provides regular feedback on site leader performance to hotel general managers through site visits and conference calls.  Responsible for the Leadership Performance Process for direct reports, unusually associated with stand-a