Staff Product Manager, Claims Experience
CoalitionAbout the role
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
Staff Product Manager, Claims Experience
When a policyholder faces a cyber incident, how we respond defines the value of everything we sell. As a Staff Product Manager for our Claims Experience, you will own the systems and workflows at the heart of that promise: making our claims handling faster, smarter, and more effective for the internal teams who run it and the brokers and policyholders who depend on it.
This role is fundamentally about operational excellence. You will drive the automation, tooling, and platform investments that remove friction from claims workflows, reduce manual overhead, and give our claims professionals the clarity and leverage they need to resolve incidents quickly and with confidence.
You will partner closely with engineering, design, and cross-functional stakeholders to ship products that deliver clear value across the claims journey. This is an individual-contributor (staff) role that will regularly lead complex, cross-functional initiatives.
This position collaborates deeply with Claims, Actuarial, Finance, Legal, Data Science, and Insurance Operations and is based in the United States/Canada, with flexible, distributed working arrangements in line with Coalition's policies.
Responsibilities
- Define and evolve the claims experience strategy
Develop and maintain a clear product strategy and roadmap for Coalition's claims experience, with a strong emphasis on operational efficiency spanning workflow tools, automation, ML-powered insights, and customer-facing experiences. - Lead complex software migrations and platform evolution
Drive end-to-end product work for major systems migrations, including discovery, planning, rollout, change management, and measurement of impact in close partnership with your engineering team. Building the durable platform foundation that lets Coalition scale claims operations - Serve internal customers with a strong customer experience mindset
Work closely with internal users — claims professionals, operations, finance, actuarial to deeply understand their workflows and pain points. Design tools that meaningfully reduce manual overhead and increase team capacity, with a clear line of sight to the broker and policyholder experience that depends on them. - Leverage AI and automation across the product lifecycle
Use AI consistently across core product tasks from ideation to execution to empower your team and get more done. Partner with engineering and data science to design scalable automation paths within the claims experience. - Own requirements, documentation, and cross-functional communication
Create detailed use cases, write clear and actionable product requirements, and articulate the benefits and trade-offs of features for engineering, claims, operations, sales, marketing, and leadership audiences. - Make data-informed decisions
Use both quantitative and qualitative data to define success metrics, prioritize initiatives, and make thoughtful trade-offs between competing goals and constraints. - Lead intricate, cross-functional initiatives
Direct complex projects that span multiple teams and systems, coordinating stakeholders, managing dependencies, and ensuring on-time, high-quality delivery
Skills and Qualifications
- 7+ years of experience building and shipping software products, ideally in SaaS, fintech, or related domains.
- Demonstrated track record of taking products or major features from zero to meaningful customer benefit, including defining the problem, validating solutions, and iterating post-launch.
- Proven experience leading migrations or systems transformations (for example, claims platforms, workflow tools, or other critical internal/enterprise systems).
- Strong customer experience sense, with a demonstrated ability to deeply understand internal workflows while maintaining clear sight of the end-customer experience.
- Demonstrated ability to use AI tools as part of daily product work, with a willingness to learn and expand knowledge in this domain.
- Exceptional written and verbal communication skills,
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