Director, Project Delivery

What you will do

Under general direction, manages the capacity and staffing of the Delivery team(s) including delivery management. Leads the professional development and adherence to Performance Contracting and retrofit best business practices through effective management and mentoring of the operations staff.  Establishes team objectives and manages team efforts to achieve assigned productivity.  Drives compliance with the JCI Safety Program for employees and subcontractors. Hires, retains, performance manages, and plans for career development of direct reports and their teams. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports.  Provides client C-level single point of contact for all offerings.

External Relationships:

The Director is actively involved in the contracting community, industry organizations, and networks with local subcontractors. Responsible for maintaining high customer satisfaction for projects during all project phases. Maintains a high-level understanding of complex deal structures and assists in related sales and development activities.  Develops and maintains a public relations strategy for the project and promotes our program to have positive outcomes for the community.  Escalation points for customer disputes related to scope, process, cost, and cash flow.

Internal Relationships:

• Indirect report to VP, Project Delivery for all key performance indicators as well as safety, tool usage, process improvement and communication to leadership
• Works collaboratively with the General Manager, Development Director and local Branch teams for capacity and capability needs for all Projects.
• Works with the Project Delivery Consultant(s) and Delivery Manager(s) to assign Construction Managers, as needed, to provide sales support activities early in the audit process to provide input on vendor/partners selection, scope enhancements, value engineering, risk assessment etc. as needed.
• Works with the Technology & Solutions Engineering (T&SE) team to estimate and deliver area mechanical retrofit projects and technology projects above the branch level. 
• Works with Procurement to develop subcontractor/vendor relationships and ensure process compliance.
• Assists the General Manager in the preparation of the annual financial operating plan for the SI business, ensures Fiscal Year plans are met and monthly financial reporting of the business.
• Participates in BSNA level communication for all applicable topics including safety, all financial metrics and other initiatives.

How you will do it

• Establishes the Sustainable Infrastructure Delivery Team plan for staffing levels and takes action to achieve that plan. Hires, retains, performance manages, and plans for career development of the teams.  Ensures adherence to Company policies, procedures, and strategic initiatives regarding human resource management.  Tracks changing trends in the marketplace and takes action to adjust organization, accordingly. Utilizes resource planning techniques to gain high productivity from team members. 
• Manages the profitable delivery of the project portfolio. Ensures that all  team’s projects are done accurately, on-time, billed, within budget and within scope of the contract. Maintains profitability goals and positive cash flow for the Projects team.
• Understands project scope and customer expectations.  Plans, schedules, and controls project activities.  Oversees FIMs, Multiple FIMs, Innovative/renewable FIMs delivery. 
• Provides monthly reporting of  Project financial status and participates in the Sustainable Infrastructure Monthly project backlog reviews.
• Ensures that the  delivery team members adhere to established Sustainable Infrastructure and HVAC policies and procedures including developing and adhering to a Project Execution Plan for each assigned project.  Ensures delivery business is conducted with the highest ethical standards.  Ensures compliance with state, local and federal legal requirements.
• Establishes customer touch points throughout the life cycle of projects to gain feedback on customer satisfaction. Coaches’ teams on proactively addressing customer feedback.
• Effectively communicates the status of projects to  General Manager and SI leadership as required and provides accurate monthly forecasts of revenue, costs, and gross margin for the project delivery.
• Fosters and maintains good working relationships with subcontractors, JCI internal Systems, Service and Lighting partners.
• Champions and drives the BSNA Safety Program for employees and subcontractors at all levels within the organization and subcontractors.
• Ensures compliance with state, local and federal legal requirements.
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