SHZM - Customer Success Technician - AZ

What will you do in this role?  

You will manage the back-end construction activities while interacting with Customers, Trade Partners, municipalities, and other Oakwood associates to deliver a high-quality home.   

You will: 

• Assist the front-end Builder with daily supervision and execution of the construction schedules to deliver homes on schedule through adherence to even-flow production 

• Conduct Demonstration and Verification walkthroughs with Customers before closing 

• Deliver all homes with Zero Defects at the time of closing 

• Coordinate and manage Trade Partners to deliver high-quality homes while meeting budgets 

• Conduct daily inspections of every home to ensure the work is completed to Oakwood’s specifications and the job site is ready for the following Trade Partner 

• Coordinate with the Community Teams and Support Center to maintain accurate records 

• Coordinate with Customer Care Associates to ensure homeowner issues are quickly resolved 

• Call and walk required inspections 

• Create and manage multiple punch lists 

• Maintain a clean job site for Trade Partners, Customers, and municipalities 

• Cross-train with other Associates to learn new skills needed for advancement 

• Take responsibility for the job site when other managers are absent 

• Perform related projects as assigned 

• Maintain compliance with all company policies and procedures 

You Have:  

• Desire to learn about the residential construction industry 

• Excellent organization and project management skills 

• Excellent ability to multi-task, strong attention to detail, effectiveness at prioritization, and very adaptable 

• Good verbal and written communication skills, including communication with internal and external customers. 

• Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service. 

• Ability to hold oneself accountable and possess a high degree of self-awareness 

• Valid driver’s license and reliable vehicle 

• Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.  

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards. 

• Know and understand the Core Values and adhere to all company policies and procedures. 

• Must be willing to participate in a Rotational Emergency on call Schedule that includes some nights and weekends included: requirements must be available to a rotating emergency on call schedule to support all Market teams and customers base needs. 

• Other duties as assigned. 

You Might Also Have: 

• one year of experience in the residential construction industry 

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