Manager, Patient Revenue

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

 

About Duke Health's Patient Revenue Management Organization

 

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

 

 

The Manager, Patient Revenue is an integral part of the revenue cycle, overseeing front-end, inpatient registration-relat ed activities across Duke Health. The manager will support Hospital Service Access with direct oversight of the Admission, Peri-op, and Ambulatory Surgery Center service areas at Duke Hospital.  Responsible for developing, implementing, and managing front-end related revenue cycle policies and procedures, technology, and front-end performance metrics.  Scope includes but is not limited to patient experience, patient identity, admission and emergency department workflows, point-of-service collections, financial care counseling, denial prevention, and internal controls.  Proactively monitor, analyze, and manage reports and all related documents. Ensure the division is integrated with other departmental areas. Responsible for living and modeling Duke’s values and demonstrating expected behaviors while contributing to creating a positive patient experience and building a positive work environment. 

 

Strategic Planning and Process Improvement

 

·         Responsible for developing a detailed workforce plan with departments that aligns with the overall service access workforce plan.

·         required to collaborate with the director, clinical partners, and PRMO HR in anticipating staffing needs and creating the plan/goal of recruitment and retention to include resource allocation. 

·         Required to collaborate with the Director, Service Access, and Clinical Partners in identifying/recommending industry trends and technological advancements and operationalizing identified changes within clinics. 

·          Responsible for educating overall strategic PRMO strategies and partnering with clinical partners to implement them to ensure a connection across the health system.

·         Implement department-specific strategies. Communicate respectfully and professionally with everyone.  Focus 100% on our patients, their families, and our patients, their families, and our co-workers with eyes, words, and body language.

 

Internal Business and Quality/Safety

· Provides recommendations on key performance indicators and allocates resources as necessary to fulfill the implementation plan as outlined by the director.

·          Implement technological improvements, identify resources, establish timelines, and manage outcomes.

·          Manages external vendor relationships that support departmental operations.

·         Ensures direct reports are reviewing and reporting on status/performance for their ownership areas. 

·         Monitor the status of metrics/performance and provide summarized status to the director/direct supervisor in all areas of oversight.  Collaborate with the department to develop and implement an action plan for areas needing attention.

·         Expected to tailor compliance requirements and communicate plans to appropriate departments.  Monitor compliance and hold staff accountable.

·         Collaborates with clinical partners to implement customer service performance.  Proactively reach out to internal and external customers, receive feedback, and address concerns.

·          Coordinates/implements an employee engagement plan.  Monitor the supervisor's employee engagement plan and issues.

·         enforces compliance with policies.  Communicate policies and procedures to ensure consistent application of PRMO, DUHS, and DHIP policies and procedures across departments.

·         Ensures behavioral and technical competencies are updated and communicated to your direct reports and supported clinical partners at least annually.