ServiceNow Sr. Developer - ITOM

Fujitsu is seeking a skilled ServiceNow Technical Consultant with demonstrated ITOM module implementation, customization, and support expertise. Fulltime or Contract. Remote: Candidates may be based anywhere in North America.

Description for Internal Candidates          

Following rapid expansion of new client initiatives, the Fujitsu SaaS practice is seeking a skilled ServiceNow Technical Consultant with demonstrated ITOM module implementation, customization, and support expertise to join our dynamic solutions team.

The successful candidate will be a ServiceNow certified Discovery and Service Mapping expert with solid hands-on technical implementation and support experience relating to the following areas of ITOM:

• Discovery
• Service Mapping
• Event Management
• Data source integrations (with 3rd party CMDB data sources)
• Providing governance to ensure the integrity of the Configuration Management Database,

Qualifications:

Skills and Experience Requirements:

• Minimum 5 years of experience on ServiceNow ITOM module for implementation of horizontal and top-down discovery.
• Valid ServiceNow Certifications required.
• Be a technical expert Service mapping, Pre-Implementation assessment and consult business on CSDM modeling.
• Experience in developing ServiceNow solutions and technical design documents from business requirements.
• At least two full lifecycle ServiceNow implementations in the role of a technical lead
• Hands on experience on ITSM implementation.
• Programming expertise in ServiceNow, JavaScript, and PowerShell.
• Experience designing, developing, and implementing custom patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services.
• Monitor discovery and service mapping results, reconciling, and addressing any anomalies.
• Define identification and reconciliation rules
• Ability to plan capacity, maintenance, and configuration of ServiceNow MID servers.
• Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
• Demonstrated understanding of ITIL practices/skills.
• Basic knowledge on infrastructure objects, credentials & permissions required to query information.
• Basic knowledge on Windows, UNIX commands.

Fujitsu Right Now:

There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to architect, design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits 
• A very flexible and creative environment for everyone

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition.  This has been the foundation of Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!

 

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity.  Qualified applicants will receive consideration for em