Scroll down for a testimonial of an associate working in Support Services.

Job Profile Summary:

Provide a positive image of the hospital and medical centers and other hospital owned or managed facilities through maintaining and continually improving a clean, orderly, immaculate and safe work environment. Supports and serves the needs of all our customers: patients, associates, visitors, physicians, volunteers, contractors, vendors, and public, by performing non-clinical tasks in a professional and hospitable manner.

Job Description:

Essential Responsibilities: 

1. Housekeeping Responsibilities:

• Apply seven-step cleaning process to maintain optimal cleanliness and safety of assigned areas according to the Support Services Policies/Procedures and Standards.

- High dust

- Sanitizing and spot cleaning

- Empty wastebaskets/Removing soiled linen/Change sharps containers

- Bathroom cleaning

- Floor dusting/Vacuum

- Floor sanitizing

- Your inspection

• Complete any unscheduled work as directed by supervisor.
• Replenish room supplies.
• Make beds and perform dismissal cleaning as assigned.
• Project cleaning of walls, windows, carpets, furniture, blinds, cubicle curtains, etc.
• Deliver supplies, pharmaceutical supplies, and medical records to Satellite campuses.
• Inspect areas assigned and work performed to ensure cleanliness. 

　

2. Laundry/Pack Room Responsibilities:

Clean linen processing:

• Sort, dry, iron, fold, pack, store and distribute clean linens to designated receiving areas according to applicable policies, procedures and standards.
• Keep linen room/work area in clean and orderly condition.
• Conduct linen inventories.
• Maintain daily linen par levels by area by cart.
• Fill linen orders for satellite campuses.
• Document/report daily linen usage and orders filled via linen tracking system.
• Monitor and maintain Quality Assurance tools/systems.

Pack room:

• Inspect all surgical linens for holes, tears, and lint.
• Maintain linen life tracking grids.
• Mend or stamp linen as required.
• Perform liquid barrier test as required or as needed.
• Pack components as instructed per case specifications.
• Monitor and maintain Quality Assurance tools/systems.

3. Combined Housekeeping/Laundry Responsibilities:

• Maintain assigned equipment for cleanliness and report repairs needed immediately.
• Know and demonstrate the correct use of chemicals, supplies and tools assigned.

4. Minimum Performance Standards: Fulfill Hendricks Regional Health Minimum Performance Standards, i.e. attendance, orientation/training, departmental meetings, uniform, etc.

5. Support Services Department Standards: Use department standards as guides to learning, performing, and evaluating work. Department standards are vital to both individual and departmental performance appraisal.

6. Guest Relations: Demonstrate courtesy, compassion and respect in interactions with all customers through good hospitality skills and behavior.

7. Legal/Regulatory Compliance: Protect the welfare of patients and staff and support legal/regulatory compliance by properly reporting any evidence of abuse, neglect, or harassment, or any other questionable activities.

8. Confidentiality/Privacy: Protects the right to privacy for all patients and/or Hospital associates.

9. Teamwork: Support the goals, objectives, and standards of the Support Services team by maintaining an attitude of cooperation, collaboration, and constructive communication.

• Demonstrate awareness of unassigned and uncompleted tasks/responsibilities and take initiative to complete them.
• Offer assistance to peer associates to complete tasks/responsibilities in a thorough and timely fashion.
• Encourage/assist others whenever possible to improve job knowledge and skills.
• Find and support ways for the Support Services team to better utilize resources to deliver the best possible services.

10. Communication: Interact with others (both verbally and non-verbally) in a respectful, dignified, professional manner.

• Keep supervisor and peer associates aware of needs as they arise.
• Encourage others to participate in developing solutions to meet needs.
• Eliminate uncertainty by seeking answers to questions from reliable sources.
• Does not participate, directly or indirectly, in the spreading of rumors, which can be considered malicious or harmful to another’s integrity or character.

11.