Patient Flow Coordinator - Regional Hospital Transfer Center

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Flow Coordinator - Regional Hospital Transfer Center

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Regional Hospital Transfer Ctr-Medical Operations

                      

Job Code

B99927

                     

Shift

Evenings

                       

Schedule

2:00pm-10:30pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.      

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Flow Coordinator, you will work collaboratively to maximize enterprise capacity and support all inpatient placement activities for assigned areas and locations. In this role, you will ensure patients receive the treatment they need, whether in the Emergency Department, Surgical Unit or other Specialty Department.  

This is a part-time remote position. A caregiver in this position works evenings from 2:00pm to 10:30pm, with every third weekend requirements.  

A caregiver who excels in this role will:  

• Actively participate in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise. 
• Support centralized communications between referring and accepting provider services for patients who will be admitted as a direct admit from home or office. 
• Manage bed planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity. 
• Communicate and collaborate with Access Nurses, Hospital Transfer Flow Coordinators and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs. 
• Collaborate with nursing and other ancillary departments to maximize day-to-day patient and bed flow management, including preparing for and leading bed meetings, ensuring accuracy of electronic patient placement systems data and providing backup for patient placement discussions. 
• Utilize standardized patient placement processes across all areas of responsibility. 
• Assign beds for all patients according to diagnosis and/or specific needs. 
• Communicate hospital census information. 
• Correct reported census errors and act as a resource to ensure accurate census and patient charges. 
• Follow HIPPA privacy regulations and Patient Bill of Rights. 
• Oversee emergency and electronic back-up methods and procedures to support patient flow. 
• Provide feedback to the supervisors related to process delays. 
• Meet regularly with Transfer Center team members to discuss, problem-solve and develop mitigation strategies to improve patient flow. 
• Actively engage in daily implementation of strategic goals related to capacity management, patient flow and department development. 
• Interpret and support policies, procedures and safety standards to facilitate daily operations. 
• Develop and promote long-term relationships with referring facilities. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 
• Two years of extensive customer service/healthcare experience, such as patient registration or appointment scheduling 
• Knowledge of medical terminology 
• Strong customer service skills 

Preferred qualifications for the ideal future caregiver include:  

• Experience in a hospital admission or patient flow setting 
• Working knowledge of computerized hospital admission/bed management systems or other related office functions 
• Computer experience in Epic, Microsoft Word and Excel. 
• Ability to type at 35WPM 

Our caregivers continue to create the best outcomes for our patients across each o