Director - Technical Product Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are seeking a dynamic and innovative Director of Technical Product Management to lead our RX Modernization Program. This role is critical in transforming pharmacy management systems by delivering scalable, customer-centric, and innovative solutions using cloud-native architecture, microservices, and AI-driven technologies.

As a leader in this program, you will focus on building and empowering high-performing teams to deliver modernization goals in a fast-paced, agile environment. The ideal candidate thrives in ambiguity, makes quick decisions, and fosters a culture of continuous learning and improvement to drive innovation and operational excellence.

Key Responsibilities:

    •    Build and Lead High-Performing Teams:

Recruit, mentor, and inspire cross-functional product management teams, fostering a collaborative culture aligned with the RX Modernization vision.

    •    Agile Product Leadership:

Guide teams to thrive in a fast-paced, agile environment, ensuring quick and informed decision-making to drive rapid iterations and product improvements.

    •    Strategic Vision:

Define and execute the product roadmap for the RX Modernization Program, aligning with business objectives to deliver cutting-edge pharmacy management solutions.

    •    Customer-Centric Design:

Translate customer and colleague needs into actionable technical requirements, ensuring exceptional user experiences and improved Net Promoter Scores (NPS).

    •    Technology Enablement:

Leverage modern technologies like cloud computing, AI, and microservices to build scalable, reliable, and innovative products that meet future pharmacy needs.

    •    Continuous Improvement:

Foster a culture of feedback, learning, and iteration, leveraging data-driven insights to improve products and operational processes.

    •    Operational Excellence:

Collaborate with pharmacy operations and analytics teams to design intelligent workflows, optimize efficiencies, and deliver measurable business outcomes.

    •    Stakeholder Management:

Partner with senior executives, engineering, and business teams to communicate the product vision, progress, and outcomes effectively.

Required Qualifications:

• 10+ years of experience in technical product management, with focus around building technical products and services.
• 5+ years of experience working with Cloud computing technologies and Micro-services architectures.
• 5+ years of experience in building and managing technical product teams.
• 5+ years of experience with large-scale modernization programs in technical capacity.

Preferred Skills:

• Experience in Pharmacy technology
• Experience with DevOps, CI/CD pipeline, and cloud based delivery models
• Deep knowledge in software development with AI/ML applications in workflow optimization, predictive analytics and operational efficiency
• Strong decision making skills in ambiguous , fast moving environments
• Strong analytical and problem solving skills
• Master' degree in Data Science, Computer Science, or MBA

Education:

Bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)