Account Manager, WM Advisory

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Account Manager, Wealth Management Advisory

Under general supervision (but works independently most of the time), responsible for supporting/servicing team client relationships by coordinating administration of complex fiduciary, investment management, estate settlement, guardianship, and/or custody accounts. The Partner maintains the account, responds to client inquiries, produces action plans and reports, and oversees transaction processing in coordination with the Client Support Services Team. Organizing and executing on operational processes, required to manage client portfolios, including follow up. Monitor key portfolio investment and risk metrics. Coordinate creation of presentation materials for existing and prospective clients.

The key responsibilities of the role:

1. Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships.

2. Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.

3. Develops and maintains working knowledge of governing documents and account agreements.

4. Receives service requests from clients and partners, and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions.

5. Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information.

6. Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups.

7. Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures.

8. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools.

9. Assists Trust Advisors, Estate Settlement Administrators, Guardianship Administrators, and/or Client Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity.

10. May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role).

11.Coordinate and support investment teams’ monthly REV and new account Processes.

12. Act as expert on investment tools and systems (eg., CRA, WealthBench, GPS, WM Alternatives, IWS, FactSet and Fee Proposal Tool).

13. Demonstrate engagement and enthusiasm for investment discipline.

14. Increase depth and expertise in the investment function.

15. Work on special projects as assigned.


Qualifications

Prior years’ experience in Trust and Estate accounts, financial servicing or related experience/credentials

A College or University degree and/or relevant proven work experience

Excellent oral and written communication skills

In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience

Knowledge of internal bank trust functions

Analytical, problem solving, and organizational skills

Highly flexible and adaptable to change

Technical skills / systems knowledge

Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need. Successful candidate will work a traditional 5 day work week, and will spend their time working at least 3 days in the office per week, and any non-office days working from home.

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