Director, Compliance & Risk Management

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Responsible for overseeing account risk and compliance program to manage risks and occurrences, including employee, client, reputational, financial, regulatory and legal risks. Supporting external audit requests and managing the account’s internal audit program. Collaborate with account Operations team to understand key processes, controls, risks, regulations and client requirements and designing strategic audit plan to test a sample set and monitor identified risks. Ethics roles: promote, maintain, and advance the firm's compliance with JLL’s Code of Ethics.  Risk roles: manage the firm's operational risk through audits.

DUTIES AND RESPONSIBILITIES

• Design, implement and lead account risk management strategy with implementation of core components of JLL risk management program

• Manage programs as necessary: risk register, internal audit program, compliance program, incident management

• Review and understand Master Services Agreement with client and conduct gap analysis on material contract obligations, and manage contract change control process

• Conduct annual risk assessment for account and recommend risk treatment. Review processes, procedures, and test controls for integrity, accuracy and efficiency

• Identify potential risk areas and analyze, evaluate and recommend changes and enhancements to existing practices, processes and controls to make sure they are current, adequate, functional and utilized in accordance with standards established by the company and client

• Ensure account leadership is regularly updated on new risks and treatment progress on existing risks

• Escalate emerging risks, high severity risks or incident trends to JLL risk governance

• Support external audits to manage audit, provide requested evidence and address audit results

• Assist in developing audit programs and maintaining up-to-date knowledge about audit tools and techniques

• Prepare and deliver accurate and well-written audit reports summarizing audit observations, error trends, departmental and/or company risk, and recommendations to operations leadership

• Leverage Artificial Intelligence (AI) tools and technologies to enhance operational efficiencies within account risk and compliance management

• Identify and evaluate potential use cases for AI-enabled solutions to streamline audit processes, improve detection of emerging risks and incidents and optimize compliance monitoring activities

• Engage with JLL Ethics Everywhere program and escalate all ethical questions, concerns and violations

• Regular communications to full account team on risk topics, including information security best practices, risk identification and escalation, etc.

• Attend staff meetings, town halls and leadership meetings regularly to present risk topics or answer risk-related questions

• Assist in account’s incident management process, including prompt escalation to the client (where applicable) and account leadership of any sensitive and high severity incidents that could materially impact compliance with obligations to client and communicate lessons learned to account or supplier stakeholders

• Develop and deliver client-facing risk and incident presentations

• Liaison between account and JLL Legal and Insurable Risk, ensuring account leadership is made aware of any claims or lawsuits stemming from account and potential financial impacts

• Adaptable and have the ability to work and maintain organization within a fast-paced environment

MINIMUM REQUIREMENTS

·       Bachelor's degree (BA/BS) in Accounting/Business or related field

·       Minimum of five-seven years of risk management and external or internal audit experience