Technology Director, IT Infrastructure, Cyber and Service Delivery

Who We Are:
• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• In 2026, for the 5th year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.
What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:
• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 10 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation


Coke Florida is searching for a Director, IT Infrastructure, Cyber, and Service Delivery to work out of our Tampa HQ office.

Director, IT Infrastructure, Cyber, and Service Delivery
The Director, IT Infrastructure and Service Delivery, is responsible for leading the strategy, performance and day-to-day operations of Coke Florida’s enterprise infrastructure services, end-user support, collaboration platforms, cybersecurity, service management and operational technology support. This role will ensure the reliable, secure, scalable, and cost-effective development and operations of enterprise-level infrastructure systems that enable business growth. You also will be responsible for Cybersecurity and Enterprise Architecture and closely collaborating with Data and Business Unit technology teams to implement technology strategies that support and help the business achieve overall company goals and objectives.

This position will be accountable for operating its area as a business establishing clear performance metrics, financial accountability, resource planning, service portfolio management, talent development, vendor management, and operational governance, and continuous modernization of the technology environment at Coke Florida and the associates shared services of its holding company.

Roles and Responsibilities:
• Lead infrastructure operations across network, compute, storage, collaboration, cloud, cyber, service, mobile devices, associated automation tools, and analytics solutions. Responsible for ensuring that the architecture for the enterprise supports the capabilities/services, including AI-relevant Infrastructure operations.
• Lead Service Desk and technology support functions.
• Lead Enterprise Architecture and Cybersecurity to implement secure technology solutions and operations aligning with enterprise standards and business goals
• Implement and maintain robust IT security measures to protect against cyber threats and ensure compliance with relevant regulations and standards (e.g., PCI, GDPR, HIPAA).
• Lead Disaster Recovery and incident response activities in support of business continuity plans to ensure system availability during emergencies, conduct regular testing and updates of recovery.
• Develop and maintain multi-year infrastructure lifecycle and technology refresh roadmaps that align with business priorities.
• Establish and maintain high-performing technology services that delivery exceptional reliability, availability and end-user experience.
• Ensure service levels, uptime objectives, operational metrics and customer satisfaction targets consistently meeting or exceeding expectations
• Drive continuous improvement initiatives focused on automation, standardization, operational efficiency and service quality.
• Utilize data, dashboards and performance metrics to drive operational decisions and help identify opportunities for service optimization
• Partner with IT leadership to champion ITIL-based service management practices and culture of continuous improvement
• Support modernization initiatives related to cloud adoption, collaboration technologies, automation and digital workplace capabilities. Identify and evaluate emerging technologies and trends in infrastructure technologies recommending and implementing innovative solutions.
• Drive adoption and effective use of infrastructure technology to reduce costs and improve efficiency. Implement adoption programs and leverage data-driven insights to enhance employee/customer productivity, experiences, and revenue growth
• Manage budgets and forecasts, resources, and timelin