Manager, Technical Deployment Strategist - Capital One Software (Remote)

Manager, Technical Deployment Strategist - Capital One Software (Remote)

Capital One Software has been an integral part of Capital One’s digital transformation journey, building a technology startup in a complex, regulated financial services industry. Capital One built a large engineering organization, moved to the cloud, re-architected applications, built data platforms, and scaled machine learning for financial services customers via Capital One Eno.

Capital One is a leader in technology-based solutions thanks to our AI/ML capabilities. We launched Cloud Custodian and Hygieia with other digital leaders (e.g., MSFT). We scaled internal solutions to solve data transformation challenges. Capital One Software is exploring how its data warehouse optimization, cost insights, and governance solutions benefit cloud-native companies.

Capital One Software is expanding its Customer Success team to improve onboarding, product adoption, and drive customer’s strategic goals. Technical Deployment Strategists must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little managerial oversight.

Key responsibilities include:

• Confidently informs stakeholders and adjusts style to audience and level

• Manages and directs small team meetings towards objectives

• Promotes diverse viewpoints and builds impactful mechanisms without supervision

• Helps customers identify, measure, and achieve desired outcomes

• Creates customer success plans and conducts periodic business reviews

• Effectively collaborates with stakeholders to understand internal business needs 

• Proactively researches, plans, and implements solutions to resolve customer issues

• Actively sets customer expectations and is able to assess customer needs and decisions 

• Represents voice of the customer to influence product roadmap and delivers results by collaborating with accountable cross-functional team(s)

• Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business

• Identifies risk and opportunities, partners internally to mitigate or close opportunities

• Delivers regular business reports that provide qualitative and quantitative descriptions of customer adoption and performance

• Develops and maintains technical support procedures and policies

• Serves as a knowledge resource and escalation point for coworkers and customers

• Works cross-functionally to achieve organizational objectives, including success targets, customer satisfaction scores, and driving deeper customer adoption and renewal

Basic qualifications:

• Bachelor's degree or military experience

• At least 4 years of experience in a customer-facing role in an organizational or entrepreneurial context

• At least 2 years of experience working with cross-functional teams

• At least 2 years of experience with cloud services (AWS, GCP, Azure), data clouds (Snowflake, Databricks), or data manipulation languages (SQL)

Preferred qualifications:

• Master’s degree in business, MBA, or other related fields.

• 5+ years of experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.

• 2+ years of experience working with senior and executive level customer contacts.

• Strong written and oral communication skills.

• Demonstrates analytical thinking and business insight.

• Demonstrates ability for relationship building and management

• Former founder, co-founder or early employee with meaningful startup experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this sal