TikTok Shop - Customer Solution Manager

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.



About the team:



We are looking for a Customer Solution Manager to join our Product team. This role will guide our Product, Account Management and Cross-functional teams to deliver merchant and partner e-commerce integrations. You will be responsible for providing knowledge, advocacy and tactical solutions to enable merchants to connect their catalog, OMS and fulfillment systems. In addition, you will use your learnings and insights to partner with product management and development teams to optimize product platforms, create efficiency and scale success.



Responsibilities:



• Responsible for partnering with account management in pre-sales and onboarding strategic merchants in collaboration with product and operation stakeholders.



• Be the trusted technical advisor to merchants. Guide merchants in discovery, design and implementation to integrate e-commerce systems with the TikTok platform.



• Provide expert advice based on industry best practices, integration patterns and product knowledge of the TikTok platform and target platform, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.



• Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.



• Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.



• Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.