Senior Manager Program Management - Asset Protection Systems & Technology - Seattle

Job Description

The Senior Manager of Program Management is a strategic leader responsible for shaping and executing enterprise-wide initiatives that modernize Asset Protection through cross-functional collaboration, driving meaningful business impact for Nordstrom and its customers. In partnership with senior leadership, this role develops, designs, and launches business solutions, ensuring alignment with organizational goals. Leading a multi-disciplinary team of program and project managers, the Senior Manager oversees large-scale program execution, managing multiple concurrent initiatives with a strong focus on strategy, delegation, and implementation. They foster collaboration across business and technical teams, ensuring seamless integration of solutions while maintaining a continuous improvement mindset. Operating across departmental and functional lines, this role navigates increasingly complex, high-risk programs, reconciling diverse stakeholder priorities to optimize performance and drive strategic innovation. By establishing clear processes, monitoring execution, and proactively addressing challenges, the Senior Manager of Program Management ensures sustainable business growth and operational excellence. 

KEY RESPONSIBILITIES: 

Strategic Leadership & Vision 

• Develops a strategic programmatic vision in partnership with the Director and SVP to align with JWN pillars and organizational ambition. 

• Drives vision with autonomy, managing a team to execute program priorities and deliver measurable results. 

• Synthesizes complex information into clear, actionable strategies to influence leadership decisions and business innovation. 

Enterprise Program Management & Execution 

• Leads exceedingly complex programs, managing concurrent projects that have high-risk impacts on enterprise operations. 

• Prioritizes business needs, defining capability roadmaps and program scopes while maintaining a forward-looking approach (18+ months ahead). 

• Ensures seamless integration of cross-functional workstreams, modernizing Asset Protection through Product, Tech, and UX collaboration. 

• Owns cross-project resource allocation, coordination, and interdependencies, ensuring deliverables align with business objectives. 

Stakeholder Engagement & Strategic Partnerships 

• Partners directly with down-pyramid leadership, including Regional Managers (SVPs), AP Directors, and cross-functional VPs, to establish clear expectations, evaluate trends, and co-design strategic solutions at scale. 

• Leads cross-functional meetings, reconciling divergent stakeholder priorities by engaging the right expertise to drive success. 

• Influences key stakeholders and leadership, shaping capability expectations and ensuring alignment on program outcomes. 

Performance Management & Business Impact 

• Delivers a competitive advantage by driving Objectives & Key Results (OKRs) with accountability for Key Performance Indicators (KPIs) that increase sales and operational efficiency. 

• Defines work requirements in collaboration with stakeholders, creating structured plans, documentation, and performance monitoring mechanisms. 

Team Development & Cross-Functional Leadership 

• Manages and supervises a multi-disciplinary team, including program and project managers, ensuring successful business outcomes. 

• Inspires inclusive leadership, fostering diversity of thought and recognizing intersectionality within teams to drive collaboration and innovation. 

• Leads change through data-driven insights, identifying