Activity Customer Technical Representative

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.

H2 Performance Consulting (H2) is seeking an Activity Customer Technical Representative (ACTR). As the ACTR on our team, you’ll support NAVSEA by managing contract requirements in support NAVSEA HQ within the NMCI environment. 

The Activity Customer Technical Representative responsibilities will include:

• Perform the following NMCI action items as identified by the government TPOC: MAC Request, Pre-Invoice Validation and Invoice Management, Change Services (Move, Add, and Change Services), transition/Cutover procedures, escalate and/or monitor NMCI issues, generate and submit Service Requests Moves (SRM/MAC’s).
• Process all NMCI Enterprise Tool (NET) actions and create, submit, and monitor NET Build out for account creations and NMCI orders.
• Prepare and process all hardware and Fast Track Orders.
• Execute, coordinate and complete annual NMCI Asset Reconciliation and fiscal year rollover procedures.
• Perform NMCI pre-Invoice validation and invoice management
• Review NMCI communications to include reviewing email communications, attending meetings,     reviewing meeting notes, and reading NMCI Homeport and iNAVSEA web sites
• Escalate and/or monitor NMCI issues and network outages and local technical issues
• Liaison with NAVSEA HQ Service Desk for maintenance of public folders, shared drives, and distribution lists
• Communicate NMCI and internal business rules to key stakeholders
• Maintain responsibility for applying a broad base of expertise in IT subject matter to identifying, recommending, and properly applying solutions, implementing products, and deploying baselines and services.
• Perform Tier I problem resolution service, including combining expertise with the latest technology available to proactively avoid issues and restore degraded IT systems quickly and effectively.
• Provide customer support and manage NMCI hardware/software inventory, ensuring all assets are accounted.
• Monitor, review, interpret, evaluate, and report on the technical aspects of NMCI operation and provide the interface between technical aspects of NMCI and the operational requirements of the command.

Basic Qualifications:

• 2+ years of experience with working in a Navy environment
• 2+ years of experience with Navy Equipment Tracking (NET) and NMCI Contract Line Item Numbers (CLIN)
• HS diploma or GED
• Must have a DoD Secret Security Clearance

Additional Qualifications:

• Ability to work in a team environment and offer or support ideas
• Possession of excellent oral and written communication skills

Qualified candidates may submit their resume to the career section of our company website at http://www.h2pc.com.   All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens.