Social Media Manager - Community Management

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in Overland Park, Kansas**

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
T-Mobile is the nation’s Un-carrier and the fastest growing U.S. wireless company. We got that way by listening to customers and breaking from tired industry norms. We’re entering a new era, moving from challenger to champion — and this role is part of the team that helps tell that story.

We’re looking for a Social Media Manager to lead always-on community engagement and social interaction across our B2B and public safety channels — including T-Mobile for Business (TFB) and T-Priority. This role will own community management on platforms like LinkedIn, X (formerly Twitter), and Facebook, with expansion to YouTube and Reddit as we scale.

You’ll act as the connective tissue between brand voice and audience needs: monitoring platform conversations, managing response strategies, escalating issues when needed, and surfacing insights that help shape content, messaging, and optimization strategies.

This role collaborates closely with social strategists, Care, PR, and comms teams to ensure brand-safe, high-value engagement across all B2B social channels.

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.

Key Responsibilities

Community Engagement & Moderation

• Monitor daily engagement across TFB and T-Priority social channels (LinkedIn, X, Facebook).
• Respond to audience comments, tags, mentions, and high-value conversation threads using a thoughtful, brand-aligned voice.
• Identify engagement moments worth elevating — from seller shoutouts to customer wins — and work with strategists to amplify them.
• Flag and escalate issues requiring PR, Legal, or Care intervention.
• Maintain response libraries and escalation playbooks to streamline community management workflows.

Conversation Insights & Listening

• Track emerging engagement trends, FAQs, and recurring sentiment patterns that can inform content and messaging strategy.
• Monitor platform behavior and algorithm shifts to recommend optimization in post timing, cadence, or tone.
• Identify relevant business or industry trends for potential reactive content opportunities.

Performance & Reporting

• Deliver monthly reporting and commentary that surfaces insights on engagement health, top themes, and recommendations for refinement.
• Collaborate with channel leads and content strategists to optimize publishing rhythm and messaging based on real-world audience feedback.

Qualifications

• 5+ years of experience in community management, B2B social media, or high-volume digital engagement.
• Exceptional writing and interpersonal skills — capable of shifting tone for brand, persona, and platform nuance.
• Experience using enterprise-grade social tools (e.g., Sprinklr, Khoros, Sprout).
• Strong judgment and stakeholder collaboration skills — especially when navigating reputational risk or sensitive issues.
• Familiarity with T-Mobile’s brand voice and a demonstrated passion for building authentic digital relationships.
• Knowledge of the digital business and public safety landscape preferred.

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No