Customer Care Representative II

Anticipated End Date:

2025-11-25

Position Title:

Customer Care Representative II

Job Description:

Title: Customer Care Representative II

Las Vegas, NV

Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide. If you want to be a part of this exciting team, make a difference in someone’s life and help make healthcare easy, apply today!  

How you will make an impact: 
 

•    From the moment you login, you’ll be focused on proactively resolving our members and/or providers questions and concerns using computer-based resources to find answers 
•    You will guide members and providers with their healthcare needs by explaining benefits, solving claim concerns, helping find a doctor via telephone calls, online chats or e-mails. 
•    You will partner internally to create a seamless experience for our customers and resolve potential issues.  

•   Analyzes problems and provides information/solutions.

•   Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

•   Thoroughly documents inquiry outcomes for accurate tracking and analysis.

•   Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions

are handled appropriately and in a timely manner.

•   Researches and analyzes data to address operational challenges and customer service issues.

•   Provides external and internal customers with requested information.

Here’s what Elevance Health offers: 
 

•    A career path with opportunity for growth 
•    Ability to obtain your Associate’s or Bachelor’s degree or further your education with tuition reimbursement. 
•    Affordable Health Insurance, Dental, Vision and Basic Life 
•    401K match, Paid Time Off, Holiday Pay 
•    Annual incentive bonus and annual increases plan based on performance. 

At Elevance Health, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The differences we each bring to the table are a part of what makes our company so successful.  

Minimum Requirements: 

Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. 

Preferred Skills, Capabilities, and Experiences: 
 

The majority of each day will be spent on the phone. Ability to work from home with hard-wired internet access and a quiet and private workspace is strongly preferred. 

•    A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact preferred. 
•    A customer advocates willing to listen and find creative solutions to address and resolve customers questions, issues or concerns preferred. 
•    A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred. 
•    Have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed preferred. 
•    Flexible and quick learner, willing to adapt to changing customer and business needs preferred. 
 

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $18.43 to $27.64

Locations: Nevada

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibilit