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Job Details

Under the general direction of the Warehouse Systems/Operations (WSO) Director, assists with the implementation of the Warehouse Systems/Operations software, manages the post-implementation operation of the software in an assigned divisional territory, and assists with other territories as needed. (Note, WSO applications includes but is not limited to = PkMS (WM), Slot Optimization (SO), WorkInfo (LM), Supply Chain Intelligence (SCI), Extended Enterprise Management (EEM), Jira, and Confluence).

Implement:

• Assists in the development and coordination of various schedules and ensures DC participation in required project tasks.

• Manages, performs, and coordinates DC tasks related to go-live preparation, including but not limited to: site prep, configuration, testing, training, cut-over planning and go-live support.

• Projects could include the initial deployment of the WSO software, upgrades, or significant new functionality being deployed such as Track and Trace, manifesting, PMA reports/dashboards, and SlotInfo/LM integration.

• Acts as primary facilitator between the DC and the corporate implementation team for operational process meetings, functional gap analysis, and configuration requirements.

Manage:

• Responsible for the consistent utilization and performance of the WSO applications to adhere to Cencora principles and practices or local business requirements.

• Ensures that supervisory and system activities are getting completed in a timely manner; includes, but not limited to: a) work tasks completed using standard processes, b) system, process or data exceptions are identified and resolved, and c) routine data or configuration maintenance.

• Responsible for set-up and utilization of system enhancements, functionality, reports/queries, and processes.

• Provides on-going leadership and training to DC management on proper work processes and functionality.

• Develops contingency plans for the divisions in the event of WSO application issues or outages to mitigate operational disruption.

• Manages the Change Control log and SOX compliance for the WSO application operation.

• Creates management tools to best manage the WSO applications, and shares such tools with other WSO Managers.

• Responsible for systems management of all WSO software applications.

Monitor:

• Identifies and communicates issues which impact cost, configuration, schedule, and operation of WSO applications.

• Monitors key metrics and performs periodic audits of system configuration and operational processes; develops and implements action plans for improving any unsatisfactory results.

• Monitors inventory sync reports and investigates discrepancies for root causes.

• Ensures that PkMS configurations support desired WorkInfo engineered standards, Standard Operating Procedures, Slot Optimization requirements, and SCI/reporting requirements.

• Provides issue/status reporting as appropriately assigned by the WSO Director.

Support:

• Provides ongoing functional and system support, acting as first level support for DC Supervisors and Management; including, but not limited to, periodic after-hours support, routine on-site visits to other sites within primary territory (minimum of 4 days ever 2 months), and periodic on-site visits to sites outside primary territory for activities such as go-live, physical inventory, and emergency support.

• Executes the necessary WSO application configurations and functionality to manage physical inventories in the local territory, working with the division management as required.

• Assumes leadership and ownership of assigned issues and tasks through completion.

• Conducts WSO system, enhancement, and business scenario testing as required.

• Identifies, investigates, and resolves WSO application/technical issues.

• Interacts with operational users to answer questions and to ensure that they understand how to use the system to complete their job functions.

• Acts as liaison between distribution center management and other parties involved in WSO applications, including IT/IBM, and other Cencora teams.

• Supports implementation of ne