Regional Operations Manager - Southeast

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.  

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Apply your industry background in Automatic Pedestrian Doors (APD) and/or Entry Door Systems (EDS) at Overhead Door Company of Atlanta™, a DH Pace Company, Inc., as Regional Operations Manager for Southeast with Commercial Automatic Pedestrian Door industry experience.

Leverage your knowledge of New Construction Sales, Service & Installation process improvement initiatives gained working in Operations Management / General Management / Branch Management / Multi-Branch Management and/or Sales leadership where you effectively recommended and implemented procedural and/or process changes, instilled effective team building strategies and increased sales and profitability.

If you have a passion for customer service, talent for forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, consider formally applying for this Regional role with up to 60% travel in the Southeast.

POSITION OVERVIEW:

• Directly impact and shape the Southeast Entry Door Systems (EDS) and Automatic Pedestrian Door (APD) Service and Installation Operations by proactively evaluating and assessing how current operational and sales activities are carried out by exempt and non-exempt personnel
• Make appropriate recommendations for operational and sales procedural/process improvement changes, and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meets or exceeds the annual financial budget/forecast at all southeast office locations
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring
• Support various business initiatives of branch managers, district managers, and senior level management while working directly with Department Managers and skilled field technicians
• Ensure staff carries out daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures
• Use division financial reports (daily, weekly and monthly) and metrics for review and utilization in the management of daily operations
• Travel up to 60% in the Southeast Region with an average of twice a month and up to 4-day visits. Current locations include: Atlanta, GA, Dalton, GA, Nashville, TN, and Huntsville, AL.  Future travel may include additional Southern states as we expand.

QUALIFICATIONS:

• Minimum five (5) years of industry experience in Automatic Pedestrian Doors and/or Entry Door Systems; ideally will have experience managing multiple locations and a strong new construction sales background
• Bachelor’s degree preferred
• Must be available and willing to travel up to 60% for this position; monthly car allowance provided
• Proficient with Windows based programs and ERP/CRM systems
• Analytical ability to evaluate operational processes, procedures, financial results, survey feedback and other metrics and determine cause/effect relationships. Able to isolate key information and determine the impact of process or procedural changes
• Possess an ability for technical applications and mechanical systems
• AAADM Certification a plus
• Good driving record and valid driver’s license required
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire

OFFICE LOCATION / FULL-TIME ONSITE POSITION:  5105 Avalon Ridge Pkwy, Peachtree Corners, Georgia 30071

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Our benefit offerings include: 

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year