Case Manager— $0 Healthcare for You and Your Entire Family

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

That’s why when you join our team, your healthcare costs $0 out of your paycheck—and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Who We Are

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

How We Work (Our Core Values in Action)

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

Obsess Over People
We are always helpful, friendly, and human.

Own It to Completion
If we take something on, we see it through.

Always Improve & Adapt
We learn quickly and adjust without ego.

Always Start with “Yes, We Can Help You”
We lead with solutions and figure out the rest.

Succeed as a Team
We win together through trust and collaboration.

Detest Waste & Unnecessary Complexity
We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

About This Role

Case Manager exists to build trusted relationships with members who need extra support navigating their healthcare and to ensure they never feel alone in the process.

In this role, you will:

• Serve Redirect Health members within the 1% high-risk population, providing guidance, advocacy, and consistent clinical support
• Partner with members to create personalized care plans and proactively prevent avoidable hospitalizations and ER visits
• Directly impact lives by helping members access timely, coordinated, and compassionate healthcare

This is a hands-on role for someone who:

• Enjoys connecting with people, solving complex care challenges, and guiding members through critical moments
• Takes ownership and follows through
• Wants their clinical experience to make a meaningful, human impact every day

What You’ll Do

In this role, you will:

• Own management of high-risk member populations, including monitoring, triage, and care plan execution

• Support members and families through education, outreach, and ongoing care coordination

• Collaborate with Medical Directors, Medical Assistants, providers, and internal care teams

• Improve Member outcomes by identifying early interventions and preventing unnecessary hospital utilization

• Advocate for members by navigating healthcare resources and ensuring continuity of care

A strong performer in this role is known for:

• Strong clinical judgment and organization
• Communicating with empathy and confidence
• Consistently delivering timely, coordinated care that improves outcomes

How Success Is Measured

Success in this role is measured by:

• Reduction in avoidable hospitalizations and ER visits
• Timely development and execution of individualized care plans
• Positive member engagement and satisfaction
• Effective collaboration with clinical and operational teams

What We’re Looking For

We’re looking for someone who:

• Brings relevant clinical experience in case m