Director Software Asset Management

Job Description

What is the opportunity?

We are seeking an experienced Director to serve as the lead for its Software Asset Management processes and capabilities within the ServiceNow platform. In this role, you will be accountable for the end-to-end product lifecycle of software asset management solutions. You’ll work closely with internal technology (including but not limited to ITAM Governance and Process Owners), cyber security and business stakeholders to define and deliver on a product vision that ensures compliance, cost optimization and achievement of business outcomes.

What will you do?

Key Responsibilities:

• Strategic Leadership: Own the software asset management process strategy and roadmap within ServiceNow, aligning capabilities to enterprise asset management, regulatory and audit requirements. Overlay RBC/CNB/Brewin Dolphin integration efforts with overall process strategy and objectives.
• Stakeholder Engagement & Communication: Serve as the primary liaison between business users, architecture, and ServiceNow Platform teams.
• Risk Management & Security: Ensure compliance with industry standards, regulations and best practices. Anticipate, track and escalate risks as required.
• Reporting & Analytics: Drive continuous improvement and make key decisions through product analytics and user feedback.

What do you need to succeed?

Must-have

• 10+ years of experience in enterprise IT, with at least 5 years of experience in Software Asset Management.
• Bachelor's degree in information technology, business, or a related field
• In-depth knowledge of IT asset management best practices, software licensing, and compliance.
• Certified ServiceNow Administrator or ServiceNow ITAM certifications preferred
• Banking and financial regulatory experience

Nice-to-have

• Excellent leadership and team management skills.
• Experience with SAM Pro and Flexera
• Strong analytical and problem-solving abilities.
• Effective communication and negotiation skills.
• Agile Product Owner certification.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

The expected salary range for this particular position is $160,000 - $250,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
-    Drives RBC’s high-performance culture
-    Enables collective achievement of our strategic goals
-    Generates sustainable shareholder returns and above market shareholder value

Job Skills

Business Oriented, Business Performance Management, Customer Service Administration, Information Technology Trends, IT Service Management (ITSM), IT Standards, IT Systems Management, Long Term Planning, Organizational Leadership, Resource Management

Additional Job Details

Address:

GOLDMAN SACHS TOWER, 30 HUDSON STREET:JERSEY CITY

City:

Jersey City

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-08-27

Application Deadline:

2025-10-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

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