Deal Desk, Senior manager

Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io.

At Gong, we're on a mission to empower companies to unlock their full revenue potential by providing unfiltered visibility into customer conversations. We are seeking a strategic and hands-on Senior Manager, Deal Desk to build structure, create scalable playbooks, and drive efficiency in our deal operations. This role will be a key partner to our sales teams, ensuring that complex deals are structured effectively, contracts are crafted with precision, and systems are optimized for streamlined deal execution.

The ideal candidate is a problem solver and process builder who can balance strategic thinking with tactical execution and thrives in a fast-moving, high-growth environment.

RESPONSIBILITIES

Deal Structuring & Execution

• Partner with the sales team, with a focus on Enterprise, to structure complex deals, ensuring alignment with business objectives and compliance policies.
• Review and craft contract terms, pricing structures, and deal approvals, ensuring consistency and accuracy.
• Collaborate closely with Legal, Finance, and Revenue Operations to optimize deal processes.
• Act as a key advisor to sales on pricing strategies, discounting, and approval workflows.

Process Optimization & Playbook Creation

• Develop and implement standardized playbooks for deal structuring, approvals, and contract negotiations.
• Identify bottlenecks in the deal process and drive continuous improvement initiatives.
• Ensure and develop clear documentation of deal desk processes, policies, and best practices.

Systems & Tools Enhancement

• Optimize and enhance CPQ (DealHub) and SFDC tools to improve deal velocity and scalablity.
• Work closely with RevOps and IT teams to automate manual processes and improve reporting.
• Develop dashboards and analytics to provide visibility into deal trends and efficiency gains.

Cross-Functional Collaboration & Enablement

• Train and enable the sales teams on deal structuring best practices, contract terms, and approval workflows.
• Act as a trusted advisor, though partner, and escalation point for deal-related challenges.
• Support leadership with strategic insights into deal performance and revenue impact.

QUALIFICATIONS 

• 7+ years of experience in Deal Desk, Sales Operations, or Revenue Strategy, with a focus on enterprise sales.
• Strong understanding of contract structuring, playbook creation, and approval processes.
• Hands-on experience with CPQ, CRM (SFDC perferred), Excel Modeling, and contract management tools.
• Proven track record of creating scalable processes and playbooks in a high-growth environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work cross-functionally with Sales, Legal, Finance, and System Operations teams.
• Strong analytical skills with the ability to derive insights from deal data.

PERKS AND BENEFITS 

 

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

The annual salary hiring range for this position is $154,000 - $192,000 USD. 

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for