Call Receptionist (Full-time; On-site Required)

Job DetailsJob Location: Pagosa Springs Medical Center - PAGOSA SPRINGS, CO 81147Position Type: Full TimeEducation Level: High SchoolSalary Range: $18.00 - $22.38 HourlyTravel Percentage: NoneJob Shift: DayCall Receptionist

Department: Patient Financial Services
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Lead: Customer Service
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Work Arrangement: On-Site Required

🏥 Position Highlight

Be a vital connection between our patients, providers, and healthcare teams by delivering exceptional customer service while ensuring calls, referrals, orders, and important patient information reach the right place.

Position Summary

Pagosa Springs Medical Center (PSMC) is seeking a customer-focused and highly organized Call Receptionist to join our Patient Financial Services team. This is a full-time, on-site position at Pagosa Springs Medical Center.

The Call Receptionist serves as an important point of contact for patients, families, providers, employees, and members of the community. This position operates PSMC's telephone systems to connect and transfer calls, provide information, assist callers, and route communications to the appropriate departments and individuals.

In addition to telephone responsibilities, this position plays an important role in managing incoming electronic faxes for appointments, referrals, authorizations, and orders across multiple departments. The Call Receptionist reviews incoming information for completeness and accuracy and follows up with outside providers when additional information is needed. Strong communication, organization, computer skills, and attention to detail are essential for success in this role.

Why Join PSMC?


Serve as an important first point of contact for patients and members of our community
Help patients connect with the departments, providers, and resources they need
Work collaboratively with teams throughout the medical center
Develop valuable experience with healthcare communications, referrals, orders, and electronic health records
Enjoy a diverse role that combines customer service, organization, and healthcare support
Join a collaborative rural healthcare organization where your work makes a meaningful difference


Key Responsibilities

Telephone & Customer Service


Answer incoming calls using a multi-line telephone system in a courteous and professional manner
Connect, hold, and transfer calls to the appropriate person, department, or extension
Provide information and assistance to callers
Refer callers to appropriate contacts within PSMC or outside the organization
Minimize caller hold times whenever possible
Log incoming messages in the electronic health record or communicate messages by email as appropriate
Retrieve automated call and after-hours call service logs
Maintain telephone information databases
Assist patients with medical records requests and release forms
Handle sensitive and confidential information appropriately


Electronic Fax, Referral & Order Management


Organize incoming electronic faxes for appointments, referrals, authorizations, and order requests
Route information appropriately for:

Clinic
Diagnostic Imaging
Health Information Management (HIM)
Laboratory
Oncology
Specialty Clinic
Surgery Scheduling


Review incoming electronic faxes for required information, including:

CPT codes
Diagnosis
Insurance information
Patient demographics
Prior authorization
Provider information and signature


Return incomplete electronic faxes to outside providers and request missing or updated information
Follow up as necessary to obtain complete and accurate orders and documentation


Appointment & Patient Support


Assist with confirmation and cancellation of scheduled appointments
Provide clear and accurate information to patients and callers
Direct patients to appropriate resources and departments
Assist with patient records requests and release forms
Maintain confidentiality of patient and organizational information


Organization & Administrative Support


Manage multiple tasks and priorities in a fast-paced environment with frequent interruptions
Prioritize work to ensure the most important and time-sensitive tasks are completed first
Maintain productivity at established departmental standards
Attend required staff meetings and training
Develop proficiency in Cerner, Microsoft Word, Outlook, Teams, and other required systems
Maintain accurate and organized electronic information
Complete assigned work in a timely and thorough manner


Teamwork & Communication


Communicate effectively with patients, providers, employees, leadership, and members of the public
Work collaboratively with departments throughout PSMC
Demonstrate sound judgment and critical thi