Senior Manager, Patient Services Vendors (Hub Aff, e-Services)

Role Summary 

The Pfizer Patient Services (PPS) Patient Services Vendor Senior Manager is responsible for overseeing the governance and operations of all enterprise-wide Patient Services vendor programs (e.g., data operations / quality, vendor performance, program design norms). This individual ensures that all solutions are developed, maintained, and scaled in accordance with enterprise standards, compliance requirements, and strategic priorities. The role collaborates cross-functionally to drive consistency and efficiency. 

Role Responsibilities 

This role will ensure patient support program development, and ongoing operations, are executed at a high-standard. This Senior Manager will:  

• Facilitate relationships third-party vendors who collect data or perform services, ensuring they meet quality, compliance, and productivity standards 

• Facilitate data acquisition and integration, partnering with Digital and Analytics, to develop strategies for acquiring data, ensuring accurate / efficient data ingestion, cleansing, and transformation 

• Provide critical inputs to senior leadership on vendor selection and the vendor RFP process 

• Contribute to a robust continuous improvement infrastructure allowing near real-time program improvements so learnings are shared across the PPS team  

• Execute optimal program design standards, providing the efficiency necessary to scale patient services across the Pfizer’s portfolio 

• Consult and provide recommendations on effective organizational and operating models for a complex, ever-changing matrix environment within patient services 

• Flag risks, while adhering to established business practice documents and implementing new processes, tools, and capabilities for process improvement 

Basic Qualifications

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

• Bachelor’s degree; advanced degree (MBA, MPH, etc.) preferred  

• 6+ years’ experience in Biopharma Patient Services Strategy / Operations / Program Management, Strategy / Management Consulting, or related area required  

• Demonstrated success in a highly fast-paced setting