Restaurant Server

Benefits:

• Employee discounts
• Paid time off
• Training & development

The Restaurant Server is responsible for providing attentive, courteous, and efficient service to all guests during their dining experience while maximizing revenue, adhering to a strict cash control policy, and creating memorable experiences.

QUALIFICATION STANDARDS

Education & Experience

• Fine Dining Experience 
• Enjoys seeking out & creating memorable guest experiences.
• Understands and can perform wine service
• Ability to engage all guests.
• Strong Customer Service Skills.
• Being Multilingual helpful
• Shares the cultural belief that teamwork delivers results.
• Loves to SMILE!

Physical requirements:

• Ability to work required full-time shift.
• Light work - Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

General Requirements 

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with the Northport Hotel policies 
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with the Northport Hotel standards and regulations to encourage safe alcohol service.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information 
• Must be able to handle cash and credit card transactions.
• Must be able to work with computer software systems.
• Must be able to show initiative, including anticipating guest or operational needs.

DUTIES & FUNCTIONS

Fundamental Requirements 

• Greet and welcome all guests approaching the bar in accordance with the Northport Hotel company standards.
• Attend and participate in daily pre-shift meetings, noting all VIPS and special requests & discuss service enhancements.
• Be knowledgeable about the menu and answer and explain guest questions or concerns.
• Recommend, sell, and serve all spirits, wine, and beer according to local laws and Northport Service Standards.
• Follow all cash handling and credit policies.
• Be able to use Silverware POS Software. 
• Effectively manage the daily inventory and follow requisition standards 
• Willing to assist all teammates to enhance the guest experience.  
• Obtain all necessary information when taking restaurant reservations and entering the information correctly in Open Table, our restaurant reservation system.
• Effectively answer phones with standard greetings, effectively answer questions, and direct calls quickly and efficiently.
• Have knowledge of emergency fire safety procedures and assist as needed.
• Use of table and seat numbers during service at no times will we “Auction Food” at the table.
• Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Balance and prepare individual paperwork for closing of shifts according to hotel standards.
• Maintain a clean work area.

Complete our short application today! Compensation: $16.50 - $30.00 per hour

The Northport Hotel is a brand new boutique hotel in the heart of historic Northport NY. We offer 26 luxury rooms that feature 5 star amenities and a service experience to match. We are proud to be the home of our 170 seat casual fine dining restaurant serving lunch, brunch, pre theater and dinner 7 days per week. We are guided by our