Head of Quality

Who we are:

Aro Homes is a thriving, purpose-driven company on a mission to redefine residential construction. Aro Homes was founded to create well designed, precision engineered homes that are beautiful, livable, and durable, while being built multiple times faster and having a positive impact on the environment.

We are a diverse and experienced group of passionate and curious designers, builders, engineers, product developers, and businesspeople who are passionate about and committed to delivering on our mission. We’ve demonstrated there is a massive opportunity to reduce waste and improve sustainability while building homes in a fraction of the time it takes traditionally. We utilize a repeatable, multi-disciplinary, and product-driven approach which is unique in the industry. We are funded by world-class investors who care about transforming industries for the better, including Eric Schmidt’s Innovation Endeavors. If you share the desire to leave a lasting positive impact on the world and to join a strong culture of intelligent, passionate people, then let’s start a conversation.

About this opportunity:

This isn’t a maintenance role—it’s build it, shape the future, make the right bets. You will define a lightweight, world-class Quality Operating System (QOS) and work with the team to make it real—grounded in data, consistency, and accountability—spanning Engineering & Design, suppliers, manufacturing, logistics, site operations, and sales/handover. Quality must be a competitive advantage for Aro Homes.

What You’ll Own:

1. Quality Strategy & QOS: Quality Operating System

• Starting with the Customer and working with the Team, you will design and deploy Aro’s QOS (standards, specifications, control plans, expectations, checklists) across a few key Quality Gates. These Gates will cover our entire process from suppliers, subcontractors, manufacturing, logistics, site operations and sales.

• Working with Engineering and Sales, define CTQs (critical-to-quality) acceptance criteria and stop-the-line rules. Embed quality at the source.

• Establish clear visual management and dashboards at each Gate and a companywide roll-up.

• Aggressively leverage AI in everything from collection of data to analysis to problem solving.

• Ensure the QOS is faster, better and cheaper than our competitors.

1. Culture & Coaching

• Build a pervasive, “Zero-in Zero-out” Quality mindset. Don’t accept, don’t create and don’t pass defects.

• Train teams on 5-Whys, fishbone, DMAIC, and error-proofing (poka-yoke)

• Promote a blame-free, facts-first problem-solving culture; celebrate fix-rate, not find-rate

• Model Aro values: Bias for Speed, Build People Up, Own It, Raise the Bar

1. Warranty & Aro Homes inhouse Subcontractor LLC

• Lead Aro’s in-house Subcontractor LLC to investigate and remediate warranty issues, exceeding Customer expectations.

• Handle all issues identified after Punch List completion.

• Partner with the Sales team to ensure our Homes are Customer ready. This may include site specific work outside the scope of the Site Ops team.

What Success Looks Like:

First 30–60 days

• Map current state; define CTQs and Rolling Top 5 defects across the company.

• Agree on v1 Quality Dashboards wireframes.

• Define our benchmark with respect to Quality systems.

• Define Leading Indicators that disproportionately impact final Customer Quality.

90 days

• Quality Gate monthly targets established for the next 12 months.

• Gap Closure Action Plans active at each Gate.

• Begin collecting Quality feedback for Supplier & Subcontractor scorecards.

12 Months

• An efficient, reliable QOS that is a significant competitive advantage for Aro Homes.

• Extreme accountability through-out with a “Zero-in, Zero-out” Quality attitude.

Qualifications:

• 8–12+ years in Manufacturing Quality.

• Built or scaled a data-driven QOS that operators actually use and delivers real results.

• Strong data fluency (dashboards, Pareto, trend, basic stats, quality tools, DFMEA); can turn findings into prioritized actions

• Bonus: Six Sigma Green/Black Be