Associate Principal, Technology Operations

PLEASE NOTE: This Position is Not Eligible for Visa Sponsorship

SCHEDULE: Days: Tuesday through Saturday 2:30 pm to 10:30 pm

The Associate Principal of Technology Operations is responsible for reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to

Responsibilities

• Focus on shifting the overall operational posture from re-active to pro-active

• Analyze and report upon Production performance CI opportunities

• Analyze and report upon Production capacity CI opportunities

• Analyze and report upon Production critical-path processing CI opportunities

• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues

• Identifies and diagnoses complex problems and factors affecting Production performance

• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions

• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)

• Consult & evangelize for operational best practices

• Collaborate across domains (ie. network, db etc) to assist with application tuning

• Adhere to any/all Production security requirements and best practices

• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)

• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production

• Analyze repeating alerts to pro-actively identify environmental issues

• Surface any/all environmental & operational risks identified

• Evangelize for repeatably automated processes that can be scaled

• Prioritizes and align efforts to Production availability requirements and business priorities

• After hours, weekend work may be required during off hours maintenance windows.

Supervisory Responsibilities

• None

Qualifications & Experience

• [Required] Good consultative, communication, analytical, and judgment skills

• [Required] Good time management skills

• [Required] Ability to work effectively with clients, other systems technical staff, consultants and vendors

• [Required] Suggests solutions that make sense and are in line with future technology direction

• [Required] Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information

• [Required] Optimizes the use of all available resources, and approach issues with pragmatism

• [Required] Maintains partnerships across the organization, and is able to influence senior management, peers and staff through an inclusive style and recognition of their abilities to achieve results.

Technical Skills & Background

• [Required] Working knowledge of ITIL principles

• [Required] Understands technical monitoring and metrics

• [Required] Sophisticated understanding of enterprising technology

• [Required] Mature understanding of the relationship between software and hardware

• [Required] Knowledge of Clearing and Finance industry

• [Required] Knowledge of Application life cycle and deployment

• [Required] Problem/Incident management experience

Certifications

• [Preferred] Industry certifications in the areas of ITIL

Education & Training

• [Required] Bachelor’s degree in Computer Science, Telecommunications or a related discipline

• [Required] 5+ years’ experience production systems operations or an equivalent combination of education and work experience

• [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities

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