eDiscovery and Outside Counsel Management Manager

About the team

Zillow’s Legal & Compliance (L&C) organization is a team of skilled, collaborative professionals dedicated to supporting Zillow’s mission with integrity, innovation, and excellence.

About the role

Zillow is seeking an eDiscovery Manager to lead, manage and optimize the Legal and Compliance Team’s ediscovery and third-party subpoena operations programs. This role is critical to the operational integrity of the company’s legal and compliance teams helping to ensure the company is managing risk, cost, and data effectively at scale.

Reporting to the Employment Legal team, you will collaborate closely with legal stakeholders, external counsel, vendors, and internal partners to oversee and optimize the company’s relationships with ediscovery vendors, manage ediscovery budgets, manage legal holds, develop and implement retention policies, optimize legal technology tools, and oversee third-party subpoena responses. 

You Will Get To

E-Discovery and Technology 

• Oversee the company’s internal e-discovery program and collaborate with outside counsel and vendors to provide company-wide e-discovery support, serving as the company’s primary point of contact for e-discovery technology tools. 

• Own the end-to-end e-discovery lifecycle, from legal hold through collection, processing, review and production. 

• Oversee the company’s legal hold platforms and partner with internal stakeholders on legal data preservation across systems.

• Support and implement the development of e-discovery policies, workflows and best practices in collaboration with Legal, IT, Security and Compliance teams.

• Provide guidance on data minimization, defensibility, and early case assessment to reduce review volume and legal risk. 

• Develop and lead internal training programs on legal holds, data preservation obligations, and best practices for cross-functional teams.

• Act as a thought leader on e-discovery trends, compliance requirements, and litigation technology.

• Make recommendations with respect to litigation, e-discovery and subpoena-related technology tools and vendors to improve process and mitigate risk and cost (e.g., subpoena related work, legal hold and document collection tools).

Subpoena Response Management 

• Primary point of contact for intake, tracking and management of third-party subpoenas to ensure timely and adequate responses.

• Review and analyze subpoena requests for legal sufficiency, scope and appropriate response strategy. 

• Communicate with requesting counsel and/or government agencies to clarify or negotiate scope. 

• Work with internal business units to collect and preserve responsive documents and data.

• Draft subpoena responses, including conducting review and production of records.

• Generate regular reports and metrics to track volume and trends.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

We’re looking for a strategic thinker and systems-savvy operator with a strong foundation in legal operations, litigation management, and cross-functional collaboration.

Qualifications:

• 7+ years of experience in legal or litigation operations, managing e-discovery, third-party subpoena responses, and over