Become a part of our caring community and help us put health first
 

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humana is a leading health and well-being company focused on helping our patients, members, and customers achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. At Humana, we are committed to creating a meaningful work environment where everyone belongs. Our environment is one in which every employee can bring their whole self to work to do their best work. Celebrating diverse backgrounds is at the heart of our corporate values, and we believe that our inclusive, diverse culture has a direct and positive impact on our customers and their healthcare experiences.

Our brokerage business is poised to advance the industry in how digital can be used to drive customer acquisition in the Medicare Advantage space. Within this business area, we are aggressively driving new digital capabilities, new ways of working, and employing next-gen technology to revolutionize how Medicare Advantage is sold. This role is part of this expanding Digital organization and will be critical in our growth plans.

The Senior Product Owner maximizes value of product created by Agile team. Liaises with stakeholders and the development team ensuring the right product is being built, in the right order, within budget and by the deadline. Serves as the Agile team's primary contact for information, work prioritization, and decision-making. Begins to influence department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, andwork is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Use your skills to make an impact
 

The Digital Product Owner is responsible for conveying product vision and roadmap to an Agile delivery team by defining user stories and prioritizing product backlog.

The Digital Product Owner will work directly with the product and development team responsible for building and maintaining our brokerage’s digital channel. The website is an eCommerce experience and allows users to compare Medicare insurance options and sign-up (enroll) for a plan.

This specific Product Owner will manage an Agile delivery team focused on the eCommerce shopping experience and will help guide the team through development.

Key Accountabilities

The Product Owner maximizes value of product created by Agile team and will serve as the Agile team's primary contact for information, work prioritization, and decision-making. Key accountabilities include:

• Collaborating with key stakeholders to anticipate their needs and translate them into product requirements
• Partnering with Engineering to defining the vision for this specific team  
• Creating a product roadmap based on the aligned vision
• Managing the product backlog and prioritizing them based on changing requirements
• Developing user stories and leading grooming sessions to ensure requirements are met and signed off on.
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates
• Participating in Scrum meetings and product sprints
• Reviewing key performance metrics on a regular cadence to ensure the digital experience is performing at an acceptable level and identifying if improvements are needed.
• Accepting user stories before releasing to ensure the final product is meeting all requirements defined in the Acceptance Criteria.

Required Skills

Commercially focused

Have a strong commercial focus, finding the intersection of customer desires, value to the business, and technology feasibility, with the primary goal of growing the insurance eCommerce business.

Value Determination and Prioritization

Have excellent skills at assessing value and understanding feasibility to determine how to sequence the product backlog. This includes prioritization at multiple altitudes including epic, feature and story roadmaps and backlogs. 

Curiosity and Empathy

Curiosity and a human-centered approach will drive the Product Owner to find relevant data and turn it into information that can help improv