Job Description Summary

The Senior Director, Gas Turbine Product Service has enterprise accountability for the technical strategy, service engineering performance, customer experience, and future technology influence for GE Vernova’s Gas Turbine Technology. This role leads the organization responsible for enhancing service technology, integrating customer and fleet data, resolving complex technical issues, and improving reliability, availability, maintainability, safety, and serviceability across the fleet. The role also has direct accountability for Gas Turbine Fleet Design Engineering, ensuring alignment between product design, service requirements, and long-term fleet performance for key Gas Turbine Frames.

This leader is responsible for stabilizing and scaling GE Vernova’s cutting-edge HA Gas Turbine Technology, a strategically critical platform operating at unprecedented firing temperatures and supported by a rapidly growing installed base. With current HA GT Train Availability at approximately 90%, approximately 150 HA trains in operation today, and the installed base expected to double within several years, the role is central to improving reliability, reducing technical risk, and enabling profitable growth of the platform. A 4-point improvement in availability across this fleet represents approximately $2B in annual customer value, underscoring the scale of the business impact. The leader will transform the customer experience across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), ensuring faster resolution, stronger technical rigor, improved closure quality, and better outcomes for customers and the business.

The role also provides executive leadership for customer-facing technical engagement, including development of Users Conference content for targeted Gas Turbine technologies and direct interaction with Insurers to support technical credibility, risk mitigation, and confidence in fleet performance. In addition, this role influences the development of next-generation Gas Turbine Technology by translating fleet experience, root cause learnings, and customer needs into product requirements, serviceability improvements, and future design direction.

The role shapes technical priorities and operating strategy across a large, multi-disciplinary, globally dispersed organization and exerts significant influence across engineering, services, product management, commercial, external stakeholders, and regional teams. It requires executive judgment, strategic thinking, and the ability to lead across complex technical, organizational, and customer-facing challenges with broad autonomy and high accountability for business impact, fleet outcomes, and organizational performance.

Job Description

Key Responsibilities

• Provide Executive Leadership for Gas Turbine Product Service Engineering, including technical support for the installed base, customer issue resolution, fleet issue management, service bulletin implementation, fleet configuration, outage support, and lifecycle fleet engineering.
• Lead Fleet Design Engineering responsibilities for key gas turbine frames to ensure product and service design decisions support fleet reliability, maintainability, serviceability, and long-term customer outcomes.
• Own the end-to-end customer experience and technical resolution model across approximately 20,000 Engineering Request (ER) cases and 150 Root Cause Analyses (RCA), driving improved speed, quality, consistency, and closure effectiveness.
• Lead the stabilization of HA Gas Turbine Technology through disciplined root cause analysis, issue resolution, and close partnership with design teams to improve fleet performance, reduce risk, and support platform scale-up.
• Drive measurable improvement in HA GT Train Availability from a current baseline of approximately 90%, creating substantial customer and business value through engineering resolution, design-service integration, and operating discipline.
• Drive value creation of approximately $2B in annual customer value associated with improved HA GT Train Availability across the installed fleet.
• Lead the development of Users Conference content for gas turbine technologies, ensuring customer-facing technical forums communicate fleet learnings, service strategy, reliability improvements, and future technology direction with credibility and impact.
• Serve as a senior technical interface with customer insurers, providing engineering insight, technical credibility, and risk-based communication that supports customer confidence, claim-related discussions, and fleet risk mitigation.
• Influence the development of next-generation gas turbine