Downtown Event Guest Ambassador (56646)

External Job Description: 

Subject: ARE YOU LOOKING FOR THE PERFECT FULL TIME JOB?

Park Place has fabulous opportunities for positive, high energy, talented individuals to apply their skills in the parking industry. Park Place, the premier parking company near downtown, offers a competitive hourly wage and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

• Answer customers questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking space and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Stock water coolers.
• Maintain an exceptional level of customer service and responsiveness.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Complete other duties as assigned.

• High School education, training or an equivalent combination of education and experience required

• Previous dispatch, cashier, and/or customer service experience preferred

Competencies:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Effectively present information in one-on-one situations to customers and other employees of the company

• Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money

• Determining causes of operation errors and deciding what to do about it

• Pleasant with others, good-natured, cooperative attitude

• Reliable, responsible, and dependable

• Honest and ethical

• Knowledge of the structure and content of the English language including the spelling and meaning of words

• Aptitude to work independently as well as in a team environment

• Effectively multi-task and adapt to fast paced environment

• Think ahead, connect pieces of information, and coordinate workforce accordingly

• Basic math and computer skills

• Read, write, and comprehend simple instructions, short correspondence, and memos

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• See details at close and far range

• See under low-light conditions and in the presence of a glare or bright lighting

• See objects or movements of objects to ones side when eyes are looking ahead

• Match or detect differences between colors, including shades of color or brightness

• Detect the differences between sounds that vary in pitch and loudness

• Judge the distance of an object

• Know the direction from which a sound originated

• Quickly respond to a signal (sound, light, picture) when it appears

• Listen to and understand in