Temporary Senior Summer Programs Operations Assistant

Job Description:

Description:

The Temporary Senior Summer Programs Operations Assistant will provide high-level operational management and support for all Summer Programs, working closely with and under the supervision of the Associate Director of Summer Programs Operations. This position plays a critical role in ensuring smooth, efficient processes that directly impact the student and family experience throughout the entire yearly cycle.

Key Responsibilities:

• Oversee student and parent account creation and maintenance in the Magnus Health Portal.

• Coordinate with Public Safety and OneCard staff to ensure student IDs are printed and distributed on time.

• Support the issuance of scholarships and the implementation of new audition and placement systems for 1,000+ Aspire: Five-Week students.

• Build and maintain operational reports, scripts, and systems to support outreach initiatives and train additional staff.

• Assist with updating published materials, preparing applications for launch, and evaluating and improving registration systems.

• Partner with the Associate Director to hire, train, and support additional operational staff members.

• Provide direct assistance to families with outstanding requirements (health and safety documents, payments, placement materials, etc.) and manage student check-in processes.

• Attend to the needs of program participants, their parents, Summer Programs faculty, and related staff via phone/email and in person.

• Serve as a key contact for families and students, including in escalated or sensitive situations, assessing needs and resolving issues as they arise.

• Collaborate with the Aspire: Five-Week office staff, Summer Programs staff, program directors, and advising teams to ensure effective program delivery.

• Aid students and families by connecting them with the relevant resources to resolve any issues from check-in to acclimating to their program.

• Coordinate logistics with Dining Hall staff, including ordering catered meals, and communicating student rosters per program.

• Prepare and distribute time-sensitive program materials.

• Other duties as assigned, within the scope of the description.

Additional Details

• Must be available for select evening and weekend work during on-campus programming (June - August).

• Serves as an on-campus Summer Programs representative from April - August and works remotely from September - March.

Required Qualifications: 

• Strong interpersonal customer service skills and experience in dealing with challenging customer interaction situations

• Excellent communication skills

• Creative and flexible problem solving skills

• Strong organizational skills

• High attention to detail

• Computer literacy (specifically Mac OS, Microsoft Suite, spreadsheet management)

• Ability to work weekends and evenings

• Strong sense of initiative and ability to work as a member of a team

• Entry-level working knowledge of college computer systems or equivalent (Colleague, Salesforce, Workday, education industry CRM systems)

• Experience in music education preferred

Hiring Range:

$30.00 - $36.00 per hour; hourly rate dependent on relevant experience and education.

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About Berklee’s Pre-College, Online, and Professional Programs Division

Berklee’s division of Pre-College, Online, and Professional Programs