Senior Director, Funding Operations

Why join us? 

We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.  
 

At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed. 

As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives. 

Position Summary

The Senior Director, Funding Operations is a critical leadership role responsible for driving the strategic vision, operational excellence, and commercial success of the Funding Operations function. This role oversees the end-to-end funding lifecycle, from intake to reimbursement, including coordination with Contracts, Appeals, Billing, and Collections teams to ensure alignment with revenue targets and organizational priorities.

The ideal candidate is a transformative leader who thrives in dynamic environments, champions continuous improvement, and fosters a culture of accountability, innovation, and execution. This role plays a key part in accelerating reimbursement outcomes, improving first-pass success rates, and driving revenue realization through optimized funding operations.

Strategic Leadership & Execution

• Define and execute a clear, data-driven strategy for Funding Operations aligned with enterprise revenue goals, commercial partnerships, and efficiency targets.

• Develop and implement scalable processes, KPIs, and tools to ensure consistency and high performance across North America.

• Act as a key business partner to leadership across Sales, Finance, and Operations to drive strategic alignment, revenue forecasting, and pipeline planning.

• Continuously assess and evolve the strategy based on market dynamics, payer trends, and organizational priorities.

• Drive strategy execution to ensure the function delivers on targets and OKRs while preparing the organization for future growth.

Operational Excellence & Cross-functional Collaboration

• Partner closely with Contracts, Appeals, Billing, and Collections teams to optimize the full revenue cycle, identify friction points, and implement solutions that improve throughput, cash flow, and customer satisfaction.

• Analyze performance data to identify trends, risks, and opportunities for continuous improvement and operational efficiency.

• Establish rigorous governance and change management processes to support the successful adoption of new initiatives, tools, and workflows.

• Lead efforts to reduce funding turnaround time, minimize denials, and enhance funding eligibility validation processes.

• Collaborate with leadership, department heads, and project teams to assess the impact of proposed changes and create stakeholder-focused change management plans.

• Develop comprehensive management plans to drive cross-functional adoption and communicate outcomes effectively.

People Leadership & Team Development

• Foster a high-performing team culture centered on accountability, ownership, and continuous development.

• Lead, coach, and mentor managers and directors within the Funding team, driving performance, skill development, and business acumen.

• Attract, retain, and grow top talent to support long-term growth and capability building within the function.

• Promote a collaborative, learning-oriented culture that values innovation and operational excellence.

• Deliver on growth and efficiency targets, and recruit the right talent to meet scaling demands.

• Ensure continuous upskilling of Funding managers and directors in recruitment, performance management, business understanding, and leadership.

• Model strong leadership and