Staff Systems Security Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

As a Staff Systems Security Engineer, you will be part of a team that is ensuring the security of our engineering infrastructure (heavily cloud-based in AWS using EKS / Kubernetes / Docker with thousands of instances under management) for ServiceNow. We need your expertise to design, monitor, measure, optimize, and ensure that we plan for the level of infrastructure security required to enable enterprise scale software development, quality engineering, and production releases.  This includes the following responsibilities:

• Serve as liaison to corporate information / system security teams – coordinate responses and remediation efforts as appropriate
• Design and implement security health dashboards – both internal to the team, and external users – tracking metrics necessary to meet organizational SLAs.
• Manage and report security related incidents across the infrastructure to provide management with overall status.
• Provision, monitor, and manage cloud infrastructure in AWS using cutting-edge Infrastructure-as-Code methods and to scale the Build and Release Platform.
• Manage and maintain the CMDB / DCIM tools to ensure accurate infrastructure data.
• Guide and mentor the infrastructure engineering team in the management of O/S and application patching, critical data protection, and operating performance.
• Using data gathered through system and application monitoring, identify potential security issues and develop plans to proactively modify configurations before problems occur.
• Troubleshoot, resolve problems, perform root cause analysis, and document solutions to improve time to discovery / time to resolution.

Qualifications

To be successful in this role you have:

• Ability to quickly learn about new technologies, evaluate applicability to our environment and apply them appropriately
• Passion for automation, continuous improvement, and DevSecOps culture
• Clear communication skills, both in person and in writing
• A strong commitment to customer service
• Security and compliance minded

Preferred Qualifications:

• Experience supporting security and operations for enterprise-scale hybrid cloud and on-prem environments
• Fluency in one or more of the following technologies:
  • Amazon Web Services
  • VMware
  • EKS / Kubernetes / Docker
  • LogicMonitor / Splunk
  • Chef / Ansible
  • Linux (CentOS/Fedora/RedHat)
  • Windows (Desktop and Server)
  • MacOS

Basic Qualifications:

• 4+ years hands-on experience with cloud infrastructure security, system engineering, and incident response

MG23
JV20

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, s