Customer Support Representative

<p><strong>About EveryPay</strong></p><p>At EveryPay, we are on a mission to build the digital financial infrastructure that underpins e-commerce in Greece, empowering Marketplaces, and Merchants to thrive.</p><p>We are a team of enthusiastic young people, driven by our values to Empower Customers, work as a Team Together, Manage Risk and Get Stuff Done.</p><p>We are proud to have built the payments layer connecting most Greek Marketplaces and Merchants with world-class schemes like Visa and MasterCard. We service most Greek Marketplaces, including Greece’s largest and most successful marketplace: Skroutz. Our systems connect to thousands of banks, in Greece and abroad. Our tech processes tens of thousands of transactions every day – that’s €billions worth of e-commerce. If you have bought something online in Greece, chances are you have already used our payments product.</p><p><strong>EveryPay</strong> is fully owned by the Skroutz Group of companies and is both a Tech Company and a Regulated Financial Services Institution. Therefore, you will be exposed to the world of the Tech Payments Sector and that of Financial Services. </p><p><strong>How you will contribute to EveryPay's vision</strong></p><p>We are looking for a<strong> Customer Support Representativ</strong>e to join our Operations team!</p><p></p><p><strong>What you will be doing:</strong></p><ul> <li>Serve as the go-to expert for customers who need support and technical guidance with our innovative payment products and services</li> <li>Collaborate daily with a friendly, skilled team that truly supports each other. We believe in teamwork, knowledge-sharing, and growing together</li> <li>Monitor, track, and resolve customer inquiries and complaints with care and efficiency—your impact matters</li> <li>Communicate clearly and professionally with customers through various channels like phone and email, providing timely and effective assistance</li> <li>Identify, troubleshoot, and resolve technical issues, using both your analytical thinking and your customer-first mindset</li> <li>Escalate complex issues to the appropriate team when needed—but you stay on top of the case until it's fully resolved</li> <li>Enjoy a flexible shift-based schedule, including weekends and public holidays, that supports both your work and personal life</li> </ul><p></p><p><strong>What will you need to succeed: </strong></p><ul><li>Previous experience in customer service or a related field is preferred but not required</li></ul><ul> <li>Fluency in Greek and English is a must</li> <li>Computer skills, including advanced knowledge of Microsoft Office applications is preferred but not required</li> </ul><p></p><p><strong>What's it like to work at EveryPay?</strong></p><ul> <li>Competitive full-time salary <strong>💸</strong> </li> <li>Private Family Medical Plan 🏥</li> <li>Monthly meal allowance 🍽️</li> <li>Learning and development programs and access to relevant resources 📚</li> <li>Free Skroutz Plus subscription ➕</li> <li>Free wellness subscription 🏋️‍♀️</li> <li>Being part of an environment that gives employees large goals, autonomy and mentoring, creates incredible opportunities, both for you and the company!🪴</li> </ul><p></p><p>As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.</p><p><em>Disclaimer:</em></p><p><em>Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy</em> <a href="https://www.skroutz.gr/candidates-privacy" rel="nofollow noreferrer noopener"><em>here</em></a><em>.</em></p><p>The Company <strong>EVERYPAY PAYMENT SERVICES SINGLE MEMBER SOCIETE ANONYME</strong> (going forward referred to as “<strong>EVERYPAY</strong>”) collects CVs and Personal Data in order to proceed with the evaluation and selection of the appropriate employees. </p><p>In the context of its compliance with the Regulation on Personal Data Protection (EU) 2016/679 (articles 13 and 14), <strong>EVERYPAY </strong>provides you with all necessary information regarding the collection and processing of your personal data. </p><p>The collected data are voluntarily submitted to <strong>EVERYPAY</strong> by you and consist of the data included and possibly attached to the CV that you submit to us and to any of its annexes. Indicatively, this data shall include name, contact phone number, e-mail address, educational and professional background, etc. </p><p><strong>EVERYPAY </strong>guarantees that your personal data will not be used for purposes other than those listed here, without your consent, where required. Your data will not be transferred to a third count