Home Loans Personal Banker

Discover. A brighter future.

We offer 100% remote, combo, or on site - it’s your choice!

And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a $60 monthly payment to offset remote work expenses.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

We know you’re going to love it here! Discover has an outstanding culture, and the employee experience is fantastic!

Our next classes start in January of 2025.

We’ve got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours:

• 10:30 AM - 2:30 PM EST (OH, PA, MD, DE, NJ )
• 8:30 AM - 12:30 PM MST (UT & AZ )

Note: Shifts are Monday - Friday with weekends as assigned.

What You’ll Do

• Handles communication with customers and performs a variety of functions focused on completing applications for applicants.
• During that communication proactively sells the loan to the customer along with other benefits.
• Ensures that all portions of the application are accurate to help identify and then eliminate potential risks for the business.
• Helps drive applications to completion to increase receivables.
• Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
• If working from home, you will need a quiet workspace so you can focus on our customers. You’ll also need a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
• We’ll provide you with all the equipment you need! Monitors, laptop, keyboard, mouse, headset, and an amazing new hire training experience. You’ll also have the best coaches to help you deliver the best service!

How You’ll Do It

• Communicates with customer on loan acquisition calls.
• Provides customers with consultative sales-based conversations. Sells the features and benefits of the loan.
• Facilitates components of the credit application process including but not limited to: identity verification, judgmental review, negotiation of loan terms, applicant agreement of loan offer, and completion of the loan application.

Qualifications You’ll Need
The Basics

• H.S. Diploma or GED
• 2+ years Customer Service, Sales or related experience

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.
• Ability to communicate verbally.; Ability to communicate in written form.

Bonus Points If You Have

• 2+ years Sales experience

This position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008 and is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on Discover's review of your criminal history, credit report, information available through NMLS, and any other information relevant to a determination by Discover that you demonstrate financial responsibility, good character, and general fitness for the position. Your continued employment in this position would be contingent upon compliance with the SAFE Act and the Dodd Frank/Truth in Lending Act Loan Originator requirements. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

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