Director, Team Member Training

What You’ll Be Serving Up:

The Director of KFC Training leads the global strategy for restaurant training and capability building across KFC. This role is responsible for shaping a consistent, high-impact training and capability framework that aligns with the brand’s purpose, values, and business goals across all regions.

Here’s How You’ll Spice Things Up:

Global Training Strategy

• Own and evolve the global restaurant training strategy for a variety of roles, including team members, shift leaders, restaurant managers, area coaches, and franchise operations leaders.
• Define global standards for training content, delivery methods, and execution in partnership with Yum!, sister Brands, and franchise leaders.
• Lead the development of scalable, role-based learning journeys for key restaurant and business roles.

Program Design & Content Evolution

• Oversee the creation of high-impact training programs tailored to the restaurant environment, such as onboarding, product training, service skills, and leadership readiness.
• Modernize training through the use of digital tools, mobile-first platforms, microlearning, simulations, AI, and in-store coaching models.
• Benchmark programs against sister brands and QSRs and adopt ideas, tools, and resources to ensure world-class learning experiences.

Employee Voice & Insights

• Partner with L&D COE to execute annual employee engagement surveys
• Partner with Ops to translate insights into actionable strategies that improve the TM experience and drive business outcomes.

Operational Integration & Franchise Enablement

• Partner with Global Operations and Market Support teams to ensure training prepares the system for brand initiatives, and operations priorities.
• Support system-wide initiatives with training solutions, including talent pipeline readiness, new market openings, and reimage/rebuild projects.
• Work closely with global market teams to localize and implement training while protecting global standards.

Stakeholder Engagement

• Act as a strategic thought partner in training and development to senior leaders across functions and geographies.
• Lead management efforts related to TM experience and capability initiatives.
• Represent the voice of the employee in global forums and decision-making bodies.

Org Development COE Partnership

• Act as a brand liaison with L&D COE on Global Mentorship programs
• Act as brand liaison with L&D COE on Functional Competency Frameworks

What You Bring to the Table:

Required:

• Bachelor’s degree in HR, Organizational Development, or Training
• 10+ years of progressive HR or Learning experience, including global scope.
• Proven track record in designing and implementing employee experience and learning strategies.

Preferred:

• Master’s degree or MBA.
• Experience in QSR, retail, or hospitality industries.

Who is KFC?

KFC, a subsidiary of Yum! Brands, Inc. (NYSE: YUM.), is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who believed in doing things “the hard way,” because nothing ever got done right by cutting corners. Hard work, hospitality and integrity are still core to our brand today.

While we’re grounded in our heritage, we’re always looking forward to the future and evolving to make it easier for our customers to enjoy our chicken. Through digital innovation, our goal is to make KFC available everywhere, implementing a frictionless & friendly experience leveraging scalable technology stack and standards and accelerating rollouts via multiple channels. And we’re growing… a new KFC restaurant opens somewhere in the world every six hours.

As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal and the KFC Harvest program, which to date has donated over 82 million pounds of food to our local communities around the world. Our purposes is feeding people’s potential, whether that means helping team members get through school, turn their passion for fried chicken into a career, or being a positive force in our communities. We fight inequality and believe in all people. Everyone has a seat at our table: from millionaires to truck drivers, to our more than 800,000 Team Members, to our customers around the world, KFC treats everyone like family. <