Supervisor I, Security (Overnight Mon to Fri)

Site: The McLean Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary:
• Supervises operational personnel, assures appropriate security response, proper follow-up occurs on all incidents, and all documentation is accurate and complete.
• Participates in the formulation and implementation of departmental strategic planning.
• Represents the department and/or shift on interdepartmental and intradepartmental committees,
• Participates in the annual preparation of the department budget.
• Ensures that hospital employees, visitors, and patients heed hospital policies and practices relating to security issues.
• Assists with the day-to-day site/shift operation.
• Ensure report writing is conducted professionally and timely.
• Ensure vacancies are covered prior to departing shift.
• Cover Security Officer vacancies, if required by Security Manager or Director of Security.

 

Qualifications

Essential Functions:

• Is responsible for the day-to-day operation of the site(s)/shift(s).
• Assumes charge responsibilities in the absence of the shift manager and takes a lead role in responding to emergencies or major occurrences that require departmental intervention.
• Assumes all operational duties and responsibilities of security officer when appropriate.
• Participates in interviewing and hiring process for operational staff
• Provides orientation to new employees; evaluates capability, performance, efficiency, and appearance of staff on a routine basis, completing formal performance evaluations annually.
• Assesses and participates in the training needs of operational staff.
• Ensures that hospital security regulations are enforced, and that criminal violations and security problems are investigated and appropriately reported to management and law enforcement agencies.
• Conducts security surveys/analyses/ALERT program to determine vulnerability and risk to the Institution and communicates risk reduction recommendations to appropriate parties.

Experience
Experience working withing security or law enforcement for 3-5 years (5-7 years preferred) and supervisory experience 1 year (2-3 years preferred).

Education
Minimum of a high school diploma or GED required.

Associate degree or 60 college credits preferred.

Shift Assignment: The Security Supervisor must be available to work vacant shifts upon request or remain on duty for uncontrollable vacancies or emergency incidents.  

Principal Duties & Responsibilities - Performs daily operational functions as directed and upon request by the Security Manager or the Dispatcher to ensure that McLean’s operational needs are met efficiently.  

• Operational responsibilities of the Officer include but are not limited to the following: Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.
• Responds immediately and appropriately to all emergency, contingency, or disaster situations.
• Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.
• Documents all incidents after response and informs Dispatcher of actions taken. - Completes all electronic incident reports in an objective manner, writes in a clear style, and submits all incident reports with accompanying documentation prior to departing from campus at the end of the shift.
• Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.
• Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity, and take the appropriate safety and security actions.
• Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk, and takes the necessary steps to mitigate risk to patients, visitors and staff.
• Takes appropriate action, when necessary, appropriate, or mandated, based on training procedure and legal requirements.
• Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive, or emotionally charged persons.
• Demonstrates reasonable application of physical force when necessary and appropriate to conta