Patient Service Specialist - Clerical Float

The Coral Springs Family Health and Surgery Center provides patients with convenient access to the same world-class care provided at Cleveland Clinic's regional hospitals. This state-of-the-art facility specializes in primary care, outpatient surgery, imaging and more. As a caregiver on our team, you will experience endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other within customer service and other departments with Cleveland Clinic. 

This is a regular PRN position, with caregivers working day/weekend shifts between 8:00 a.m. – 5:00 p.m. with flexibility in hours as needed.

Caregivers may be asked to work at any of the 6 ambulatory locations in Broward County.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.   

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree 

• Demonstrated experience in providing exceptional customer services and conflict resolution

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology  

• Previous medical office experience

• Customer service experience in a medical setting

• Basic computer skills

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/