Behavioral Health Administrative Assistant

Job Details

Job Location: CHC Mashpee - Mashpee, MA 02649Salary Range: $22.00 - $25.00 Hourly

The Behavioral Health Administrative Assistant/Care Coordinator serves as administrative assistant and care coordinator for BH staff and patients. Manages BH staff referrals and schedules and provides case management to patients to help access appropriate resources. Assists in coordinating patient care with other team members and departments in keeping with patient centered medical home principles.

Responsibilities include:

General Responsibilities

• a. Supports BH department staff in responding to phone and in person requests for BH services
• b. Undertakes primary responsibility for coordination of care and case management and other admin tasks for the counseling and psychiatry staff.

2. Scheduling Responsibilities

• a. Manages counseling and psychiatry phone lines, texting, and EMR messages in coordination with other administrative team members.
• b. Schedules initial and follow up appointments for patients.
• c. Assumes primary responsibility for keeping schedules full and running efficiently.
• d. Follows HIPAA regulations at all times when speaking to patients’ family members, external providers, etc.

3. Case Management and Coordination of Care Responsibilities

• a. Reviews and monitors behavioral health referrals to ensure appropriate and timely access to services.
• b. Researches and provides resources for patients, eg: housing, holiday assistance, health and social services
• c. Provides direct care assistance to patients connecting them with behavioral health agencies and other facilities as indicated.
• d. Coordinates care/facilitates appointments between facilities and health center especially when patients are discharging from programs.
• e. Processes letters needed for jury duty, probation officers, and other agencies in accordance with patient and provider requests.
• f. Places prescription for transportation referrals for eligible patients.
• g. Collaborates with CHC teams to ensure integrated care between PCP and BH teams. Communicates with appropriate providers to ensure follow up in urgent situations.
• h. Works with BH Director to manage and coordinate patient requests and referrals.
• i. Documents all contacts in EMR.

4. Program Education

• a. Assists in educating patients in understanding and promoting CHC services available to them (i.e., dental, women’s health, pharmacy, mental health, optometry) as well as connecting to external resources.

5. Supplies

• a. Ensures appropriate supplies are available and submits supply orders as requested by supervisor

Qualifications

• Associates degree with strong knowledge and understanding of Behavioral Health. 
• Excellent communication skills and attention to detail.
• Medical Terminology required.