Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Be part of a transformative team that is shaping the way First American builds and delivers world-class technology products that fuel the real estate industry. We are looking for a curious and proactive Senior Product Operations Manager who thrives in driving operational rigor and is excited to enable our product development teams to create high-quality user experiences. 

As a Senior Product Operations Manager, you will play a pivotal role in enabling and accelerating product teams. You will take a systems-thinking approach to improving how our teams work, helping them move fast, and scale effectively without unnecessary friction. Your work will focus on enhancing alignment and collaboration, improving decision-making, and ensuring product teams have the right structures, support, and tools to do their best work.

You are a strategic operator with a keen ability to spot opportunities for improvement and drive change through influence rather than authority. You champion forward-thinking and practical problem solving. The ideal candidate is a former Product Manager or Product Operations Manager who deeply understands the craft of product management – someone who has built products, navigated complexity, and knows firsthand what a high-performing product organization looks like.  

*We are open to remote candidates for this role. 

What You’ll Do:  

• Partner with product leadership and delivery teams to identify opportunities to enhance the efficiency and effectiveness of our product development processes. 

• Design, execute, and iterate on high-impact processes, i.e., roadmap prioritization and communication, solution impact sizing, quarterly planning, release management, goal-setting frameworks, post-launch processes, and shared rituals. 

• Operationalize a strategy for gathering and synthesizing customer insights into actionable planning. 

• Ensure flawless product releases through documentation, enablement, and context sharing across the organization. 

• Identify and remove friction points in collaboration between Product, Engineering, Design and Research, Analytics, and cross-functional teams to drive seamless execution. 

• Develop and deliver training content to support Product Managers in improving their craft, including reiterating learnings and frameworks from org-wide training, and creating knowledge-sharing opportunities. 

• Act as a trusted advisor and strategic partner to product teams, proactively identifying challenges and enabling teams with clear solutions. 

• Collaborate with stakeholders to define and implement product metrics that measure adoption, value, and business outcomes across the product portfolio. 

• Define and measure success for operational improvements, collecting and analyzing relevant data to refine approaches and drive continuous improvement. 

• Champion best practices for our product tool stack and coach team members to enhance efficiency and effectiveness. 

• Develop and maintain high-quality documentation and artifacts for clarity across cross-functional partners and stakeholders. 

What You’ll Bring:  

• 5+ years of relevant experience, with at least 3 years in product operations, product management, or enablement roles. 

• Deep understanding of the product discipline and firsthand experience with high-performing product organizations. 

• Direct experience in building, managing, and iterating on product development life cycle processes for enterpr