Technical Support Specialist

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your role at Baxter

• This is where you use your technical knowledge to support customers experiencing software and hardware product issues!

• By analyzing reported issues and following troubleshooting guidelines, you'll establish root cause and identify resolutions.

• This role directly supports Baxter's mission to save and sustain lives by providing troubleshooting support to our devices!

• You'll work cross-functionally with Baxter employees and customers, including pharmacy personnel and IT professionals.

• Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and more.
   

What you'll be doing

• Instructing customers on how to use hardware and software applications.

• Recording and documenting all customer interactions and escalates issues as necessary.

• Providing level 1 support via phone, chat, and email for new and existing customers. Additionally, updating work orders, completing checklists or call scripts, accessing portals and training, diagnosing problems, and more.

• Following all Baxter Good Documentation Practices, adheres to training, and maintains compliance with data privacy laws including HIPAA and GDPR.

• Reacting quickly and remaining calm under pressure.

• Reading electrical and pneumatic diagrams as well as sharing knowledge in any of the following areas: microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems.

What you'll bring

• High School diploma or GED required. Associates degree in Information Systems or related field preferred.

• 1 + years of experience providing online and phone technical support required.

• Experience using cell phone, laptop and tablet to perform work activities required.

• Experience installing and troubleshooting computer hardware and software, including Microsoft Windows servers and networks, applications and peripheral devices such as printers, scanners, scales, infusion pumps and other devices required.

• Required to work evening, weekends, and holidays on a rotational basis as well as "on-call".

• Experience supporting web-based and client-server database applications preferred.

• Contributing to and accessing information from a Knowledge Management (KM) system preferred.

• Technical certifications are a plus.

• Medical device or healthcare industry experience preferred.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The rate for this position is $19.75 per hour.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Prestaciones en Estados Unidos en Baxter (excepto Puerto Rico)

Aquí es donde tu bienestar importa. Baxter ofrece paquetes integrales de compensación y beneficios para roles elegibles. Nuestros beneficios de salud y bienestar incluyen cobertura médica y dental que comienza desde el primer día, así como cobertura de seguro de vida básica, accidentes, discapacidad a corto y largo plazo y seguro d