GUCCI | Senior Client Advisor - King of Prussia

Role Mission 

As the Senior Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci by providing every client with best-in-class service, elevated and unique experience, and strong client relationships. 

You aspire to step into the sphere of store leadership by supporting certain activities related to management and store functions.   

Key Accountabilities 

Client Journey 

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.  

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty. 

• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.  

• Develop client base by recruiting new clients and developing existing ones to the top tier of the segmentation.  

• Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant. 

• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.  

• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc…). 

Sales Excellence 

• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.  

• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals. 

• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude. 

• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.  

• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.  

• Maintain a “One-Gucci-Client” perspective regardless of purchase location, on exchange, returns, repairs, <