Jobs and Careers
XP
Manager- Customer Success
XperiPolandfull_timeVerifiedPosted 2 Jul 2025
About the role
Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly personalized through our renowned consumer brands: DTS®, HD Radio™ and TiVo®. Xperi (NYSE: XPER) is a publicly traded technology company headquartered in San Jose, CA with approximately 2,000 employees across North America, Europe and Asia. Come join a thriving team where you can play an integral role in shaping the future of entertainment technology.Come join a thriving team where you can play an integral role in shaping the future of entertainment technology. Location: Hybrid in Warsaw About the role: Within our Smart TV Media Platform business unit, we are now looking for a Customer Success Manager. You will be based in the Warsaw area, Poland. Our business unit is a globally distributed organization with a true international spirit. At the same time, we have local offices with a first name atmosphere. In the Customer Success department, our charter is to be the voice of the customer within our business and to work with our internal teams, Customer’s teams and Partner’s teams to drive programs with them to accelerate the global footprint of Powered by TiVo TVs. As a Customer Success Manager, you will co-ordinate internal teams across Commercial, Marketing, Product Management, Engineering, Quality Assurance, Content Onboarding and Customer Support departments to deliver programs of work, working in concert with our external partners and customers. What you will get to do: Within the team, your key responsibilities are
- Team Leadership – to inspire and co-ordinate technical and commercial teams to collaborate and deliver effectively and efficiently against agreed goals
- Program Delivery – Build plans and execute on delivery timelines, managing risks and issues with internal and external stakeholders
- Collaborate and Communicate – working effectively with all internal stakeholders (up to and including C level) and with our partners and customers (across all levels within their organizations). Building and developing relationships and delivering on commitments are key attributes to this role, and pivotal to the success of the Customer Delivery Team
- Project delivery experience in a customer facing environment
- Business and commercial acumen to understand the needs of our customer and to champion their cause within our organisation
- At least 5 years of equivalent industry experience within a software development and delivery organization.
- Excellent communication skills
- Excellent problem solving skills to identify issues and work collaboratively with teams to identify and action winning solutions
- Ability to co-ordinate and track progress and communicate effectively and motivate teams to solve problems and issues as they arise
- Fluent Polish and English (C1 level), both written and spoken
- Bachelor’s degree in a relevant field (or equivalent work experience)
- Curiosity and a passion for learning new things.
- Competitive compensation (salary, equity and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
- Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
- Great perks, which vary by location and can be site-specific: employee discounts, transportation rei
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