Head of GBS Efficiencies

Job Description

Location: Hybrid - Chicago or Amsterdam | Standard Business Hours

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin 30 days after hire for hourly employees, and immediately upon hire for salaried employees.

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Head of GBS Efficiencies at a glance

The Global Head of GBS Efficiencies is a strategic leadership role responsible for driving continuous improvement, standardization, and automation within our Global Business Services (GBS) operations. This position will oversee a portfolio of initiatives aimed at enhancing operational excellence and efficiency across end-to-end processes and stakeholder engagement. The role involves collaboration with both internal teams and external business process outsourcers (BPOs) to achieve standardized and improved processes.

What's on the menu?

             •            Responsible for developing and govern the end-to-end Continuous Improvement processes, including opportunity identification, prioritization, implementation, and delivery of the savings / value.

             •            Partner with Zones GBS teams, Business teams and suppliers for the CI process

             •            Lead and manage the GBS CI project portfolio, ensuring alignment with overall GBS strategy.

             •            Develop a strategy to leverage the use of Technology to support the CI processes, including but not limited to Process Mining (i.e. Celonis), monitoring dashboards, etc. 

             •            Coach and mentor a team to implement best practices, standardize processes, and drive root cause analysis and action tracking.

             •            Foster a culture of agile and customer-centric approaches, working closely with the team to deliver value.

             •            Own and deploy programs to promote six sigma/lean and agile methodologies within the GBS operations team.

             •            Identify opportunities for broader GBS team training in various capabilities, including analytics and project management.

Recipe for Success: Apply Now if this sounds like you!  

•            I have experience in leading teams of 5 or more members.

             •            I have strong collaboration and communication skills.

             •            I have experience in change management for new tools and processes.

             •          I have experience in a related industry, especially on GBS environment.

             •            I have strong analytical, planning, and execution skills.

             •            I have strong prioritization skills and a results-oriented mindset.

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.

 

We hope to find you a seat at our table!

Location(s)

Amsterdam, Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact NATAI@kraftheinz.com .